Grade 12 or equivalent. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s businesses.
* Not all programs are offered at each location.
Careers which correspond to the skills learned include:
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
Upon completion of the program the participant must demonstrate the following core competencies:
Minimum 25 words per minute (WPM).
- Operating Systems
Basic level of proficiency in a Windows operating system
- Word Processing
Intermediate level of proficiency in Microsoft Word
Intermediate level of proficiency in Microsoft Excel
- Database Management
Basic level of proficiency in Microsoft Access
- Office Skills
Microsoft Outlook Level 1 and Office Simulations
- Help Desk & Call Centre Skills
Call Centre Telephone Sales, Call Centre Equipment and Technology, and Team Dynamics and Personal Development
- Business Skills
Business Math Skills and Applications, Business Verbal Communication, and Business English/Grammar
- Job Readiness/Employability Skills
Job Search & On-the-Job Training