Privacy Policy

Privacy Policy

Academy of Learning Career College

Last updated: May 2026

1. Who We Are and How to Contact Us

Academy of Learning Career College operates across Canada through company-owned and independently owned franchise locations. This privacy policy relates to our head office, as opposed to any company-owned or franchised location. Our head office is at 100 York Boulevard, Suite 400, Richmond Hill, Ontario L4B 1J8, Canada.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, disclose, retain, destroy, and protect personal information when you interact with our websites, microsites, landing pages, forms, online portals, and communications, when you contact or visit our campuses, and when you enroll and attend programs offered by our locations (collectively, the “Services”). This Policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial private sector privacy laws where applicable.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use or engage with our Services.

3. How We Collect Personal Information

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

Directly from you: when you submit forms, book an appointment, request information, apply, enrol, participate in surveys, events, or contests, attend at our locations, or communicate with us by email, phone, SMS, or chat.

Automatically: through cookies, pixels, SDKs, server logs, analytics tools, and similar technologies when you visit or interact with the Services.

From campuses and franchisees: where you interact locally, the campus may share information with head office for legitimate business purposes consistent with this Policy.

From service providers: such as CRM, marketing automation, and learning platforms engaged to support our Services.

4. Types of Personal and Other Information We Collect

We collect various types of Personal information and non-personal information, including:

Identity and contact: name, email, phone, mailing address, preferred campus, program interest, and other information that we can reasonably use to directly or indirectly identify you.

Admissions and enrolment: education history, goals, availability, financial aid interest, communications with advisors.

Marketing and communications: consent status, preferences, engagement history, opt-in logs.

Transactional and support: inquiries, appointment notes, service requests, ticket history.

Technical and usage: IP address, device IDs, browser type, operating system, language, pages viewed, referrer, city-level location, session data, event timestamps.

Call and SMS metadata: time, date, phone number, message logs, delivery status; we do not record call audio unless disclosed and permitted by law.

We do not intentionally collect sensitive personal information such as health, biometrics, or religious data through marketing forms.

5. Cookies and Tracking Technologies

As you navigate through and interact with our website, we may use cookies, pixels, local storage, and other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website; and
• information about your computer and internet connection, including your IP address, operating system, and browser type,

Information about your computer and internet connection, including your IP address, operating system, and browser type.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). To learn more or to opt-out of tailored advertising please visit the Digital Advertising Alliance of Canada Opt-Out Tool for information on how you can opt out of behavioral tracking on our Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

6. How and Why We Use Personal Information

Provide Services: respond to inquiries, process applications, schedule appointments, deliver program content and information, support enrolment, provide notifications regarding our Services, and provide student services.

Operate and improve: to offer our website and its contents to you, site analytics, debugging, testing, and enhancing content relevance and accessibility.

Marketing communications: send email, SMS, and phone communications where we have your consent or as permitted by law.

Advertising: deliver and measure campaigns, improve the effectiveness of our marketing campaigns, and remarketing and look-alike modelling (see section 7).

Security and fraud prevention: detect, prevent, and investigate misuse or suspicious activity.

Legal compliance: maintain records, handle complaints, to carry out obligations and enforce any rights under contracts, and comply with lawful requests.

Coordination with Franchised Schools: We may also use your information to contact you about our own and third-parties’ (such as our franchisees’) Services that may be of interest to you, as permitted by law. We share information as appropriate with our franchisees, as necessary, to allow them to deliver any Services you may have requested from or through them.

7. Advertising, Targeting, and Retargeting

We use platforms such as Google Ads, Meta (Facebook and Instagram), LinkedIn, TikTok, Microsoft Advertising, programmatic display networks, YouTube, and connected-TV to serve and measure ads. Technologies may include Google Tag Manager, Google Analytics 4 with Signals, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, and call-tracking. Data used for targeting may include cookie IDs, device identifiers, hashed email or phone numbers where permitted, general location, and engagement events. You can manage preferences via platform settings or youradchoices.ca.

We may use personal information to support advertising and marketing activities, including remarketing and audience targeting. In particular, we use the following personal information as part of such campaigns: including email and phone number. Before sharing this information with advertising platforms (with third-party advertising platforms, including but not limited to Meta, Google, and LinkedIn), we convert it into a hashed format (a cryptographic transformation designed to obscure the original data). You should be aware that hashed information is not necessarily anonymous, although we use industry-standard hashing techniques in an effort to conceal the identity to which the information relates.

These hashed identifiers may be shared with third-party platforms such as Google and Meta, which may match them against their own user databases to: measure the effectiveness of advertising campaigns, deliver advertising to individuals who have previously interacted with us, and create audiences with similar characteristics. You should be aware that such information may be used by these platforms within their own ecosystems, and we have no control or visibility over such usage.

While hashing reduces the direct identifiability of the information, these platforms may still associate the hashed data with identifiable individuals within their systems. Should you wish to opt out of such usage, see Section 9 below

8. SMS, Calls, Email, and CASL Consent

Express consent: we present a dedicated checkbox for SMS and for email marketing separate from acceptance of Terms and Privacy. Consent describes the types of messages (program updates, reminders, promotions, service notifications) and message frequency may vary. Standard carrier rates may apply.

Implied consent: where permitted by Canada’s Anti-Spam Legislation (CASL), for example after an inquiry or enrolment; time-limited per CASL.

Opt-out: you may withdraw consent at any time by clicking “unsubscribe” in emails or replying “STOP” to SMS. For help, reply “HELP” or contact the Privacy Officer.

Record-keeping: we log consent, time, source URL, and form variant for audit purposes.

9. Your Consent Choices and Preference Management

We strive to provide you with choices regarding the personal information you provide to us. In addition to the mechanisms described elsewhere, we have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may not be accessible or may not function properly.

• Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-franchise third parties for promotional purposes, you can opt-out by checking the relevant box located on the form where we collect your data.
• Promotional Offers from the Company. If you have opted in to receive certain emails and other communications from us but no longer wish to have your contact information used by us to promote our own or third parties’ (including franchisees’) products or services, you can opt-out by sending us an email stating your request to our Privacy Officer described below. If we have sent you a promotional email, you may unsubscribe by clicking the unsubscribe link we have included in the email.

You can manage marketing preferences through links in our messages or by contacting us. See Section 23 for our contact information. Withdrawing consent does not affect lawful processing prior to withdrawal, and we may still send non-marketing service messages. Please note that, should you withdraw consent for us to use or share your personal information, you may limit our ability to deliver the Services to you.

10. When We Share Personal Information

For the purposes consented to: we will use personal information for the purposes for which you provide it, if applicable.

Service providers and contractors: CRM, marketing automation, targeting, remarketing, and audience building, analytics, advertising platforms, email and SMS delivery, call-tracking, payment processors, IT security, and other providers we work with to support our business under contract with confidentiality and data-protection obligations.

Campuses and franchisees: to respond to your requests, admissions, scheduling, and to permit them to offer student Services that you request, and to market additional services to you.

Business transactions: as permitted by law in the context of a merger, acquisition, or financing, subject to safeguards.

Legal reasons: to comply with law, court orders, to enforce our terms of use, or to protect rights, safety, or security.

11. No Sale of Personal Information and Mobile Data

We do not sell personal information. Mobile numbers and SMS consent data are not shared with third parties or affiliates for marketing or promotional purposes. Sharing limited data with subcontractors who support messaging or customer service is permitted only for that purpose. Text messaging originator opt-in data and consent are not shared with any third parties.

12. Cross-Border Transfers

We may process, store, and transfer your personal information in and to a foreign country, including the United States, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation. By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

13. Retention of Personal Information

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

14. Security Safeguards

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers. Payment transactions are always encrypted in transit and at rest. All other data is encrypted in transit using SSL/TLS, with encryption at rest applied to sensitive data where appropriate.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or other Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we have implemented.

15. Your Rights

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also contact our Privacy Officer at the details below to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at the contact details listed below.

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, you may contact our Privacy Officer at the contact details listed below. Please note that if you withdraw your consent, we may not be able to provide you with a particular Service. We will explain the impact to you at the time to help you with your decision.

16. Automated Decision-Making and Profiling

We may use automated rules for lead routing, scheduling, and marketing segmentation. These processes do not make decisions that produce legal or similarly significant effects without human review. If that changes, we will provide clear notice and a simple way to request human review.

17. Children and Minors

Our marketing and other Services, including our website, are intended for adults at least 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a minor has provided information, contact us and we will delete it.

18. Do-Not-Track and Global Privacy Control

Industry standards for Do-Not-Track (DNT) signals are not uniform, so we do not respond to DNT at this time. If your browser supports Global Privacy Control (GPC), we will honour it where legally required by treating it as an opt-out of certain tracking for advertising.

19. Privacy Law Applicability by Province

PIPEDA applies except where a province has substantially similar legislation. For private-sector organizations, Alberta’s Personal Information Protection Act (PIPA), British Columbia’s PIPA, and Quebec’s Act respecting the protection of personal information in the private sector (including Law 25 amendments) may apply. We will follow the law that affords the highest level of protection in the relevant jurisdiction.

20. Franchise and Campus Disclosure

As detailed elsewhere in this Policy, Academy of Learning Career College campuses are independently owned and operated franchise businesses.

In order to operate our business, deliver our Services, and maintain a consistent customer experience across our system, we may share personal information with these franchised businesses and their personnel. We may disclose personal information to franchisees for the following purposes:

• to process and fulfill orders and customer requests;
• to provide customer service and respond to inquiries or complaints;
• to administer loyalty programs, promotions, and marketing initiatives;
• to operate, maintain, and improve our systems, including point-of-sale, online ordering, mobile applications, and customer relationship management platforms;
• to ensure compliance with our system standards, policies, and applicable laws; and
• for other purposes described in this Policy or otherwise permitted or required by law.

Franchisees are contractually required to handle personal information in accordance with this Policy and our system standards. They are not permitted to use or disclose personal information for their own independent purposes or for purposes not authorized by us.

In some cases, personal information may be collected directly by a franchisee (for example, in connection with purchases or local marketing initiatives). In such cases, the franchisee collects and uses personal information in accordance with its own privacy policy and our system requirements. Where a franchisee engages in activities outside the scope of our system (such as independent local initiatives), that franchisee will be responsible for its own privacy practices, which may differ from this Policy.

21. Third-Party Links and Social Features

Our Services may link to third-party sites or embed content and social features (for example, YouTube, Meta, LinkedIn, TikTok). Your interactions with those services are governed by their privacy policies, not this Policy. Moreover, as described in Section 7, we may use personal information to support advertising and marketing activities, including remarketing and audience targeting. To do so, we may share personal information with third party advertising partners, such as Google and Meta.

22. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest version. Material changes will be highlighted on this page or communicated by other reasonable means.

23. Contact and Complaint Escalation

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:

Privacy Officer

Ali-Aker Mir
Academy of Learning Career College
100 York Boulevard, Suite 400, Richmond Hill, ON L4B 1J8

Email: [email protected]

Phone: (416) 778-4554

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Policy, and with applicable privacy laws.

If your concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

24. Glossary of Key Terms

“CASL” – Canada’s Anti-Spam Legislation governing commercial electronic messages and consent.

“Cookie” – A small file placed on a device to remember preferences and track interactions.

“Personal information” – Information about an identifiable individual as defined under PIPEDA or applicable provincial law.

“Profiling” – Automated processing to evaluate personal aspects, such as interests or behaviour, used for segmentation or targeting.

“Service provider” – A third party engaged under contract to process personal information for us and only on our instructions.

Effective Date: May 2026