Why do I need customer service or hospitality training?
Proper training is essential to building a successful career in either the customer service or hospitality industry. Providing excellent customer service and a positive experience is vital for many businesses. However, knowing how to make customers happy is not always easy. Moreover, dealing with demanding customers requires finesse. With customer service courses and hospitality training, you’ll learn the best practices and techniques for dealing with various situations and customers.
Explore our Customer Service and Hospitality Training Programs in Ontario
Meetings, events, and conventions are one of the fastest growing segments of the economy and embrace multiple aspects of all industries. The Conference and Event Planner Diploma is designed to prepare students for careers in the fast-paced and exciting world of conference and event management.
The objective of this program is to provide students with opportunities to acquire and apply knowledge of customer service & information skills to meet the demands of today’s businesses.
The objective of this program is to produce qualified graduates who are ready to work in hotels and other accommodation services at a supervisory level. Students will gain a broad range of management and operational skills and practical tools that will assist them in addressing situations that may arise within a hospitality/service environment.
The program develops general business and professional skills in students, as well as skills specific to sales, customer service, and support roles. In addition to the coursework, students are required to successfully complete 440 hours of co-op work experience to obtain a diploma.
What will I learn with customer service and hospitality training courses?
Providing the best service is vital for business growth. Creating positive customer experiences helps companies maintain current client relations and attract new visitors.
Customer service training will provide insight into the tools and techniques that build up customer relationships. Some of the courses include business math, business communication, help desk and call centre skills and office procedures.
Hospitality training gives you an overview of the hotel, restaurant, and resort industry. The program will include topics like facilities management and design, purchasing for food service operations, destination management, marketing, technology for the hospitality industry and basic accounting for hotel and restaurant businesses.
Careers after completing customer service or hospitality training in Ontario
Customer service and hospitality skills are in demand across Canada. There are over 84,000 businesses in this sector, and the revenue for the industry is over $16 billion. As a graduate, you will be qualified to fill roles like:
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Customer Service Representative
- Hospitality Manager
- Banquet Manager
- Food and Beverages Services Manager
- Catering and Conference Services Manager
- Theatre Attendants Supervisor
Expected salary range for careers in customer service
Salaries for hospitality positions will be different depending on the job, industry, and location. The average salary for those working in customer service in Ontario is $36,331.
Expected salary Range for careers in hospitality
Salaries for hospitality positions vary depending on the role, industry, and job location. Graduates of hospitality programs in Ontario can expect to earn between $35,000 to $62,000.
Why choose a customer service or hospitality training course with AOLCC?
With over 30 diploma and certificate programs available, AOLCC is a great choice for those looking to move to the next level in their careers. Our world-class integrated learning system (ILS) focuses on each student’s learning needs with curriculum that lets you learn at your own pace and set your own schedule.
AOLCC students will also be able to practice what they’ve learned in customer service simulations and drills so you are job-ready when you graduate.
From Ontario to British Columbia, we have a campus for you! 50 locations across the country make us Canada’s largest college network.
Once you’ve graduated, our job placement assistance will help you find opportunities in your chosen career. We work with you to develop job-hunting skills and learn resume-building techniques so you can find the right fit for you.
How can you get started?
Studying with AOLCC can put you on the right track to a new and exciting career in Customer Service or Hospitality. To find out if one of our Custom Service or Hospitality training programs is right for you, contact an admissions advisor for a free career consultation.
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