Business Correspondence

Course Info:

Course Introduction

This course consist of two parts: level 1, and level2. It places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence. The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. Students will learn how to write neutral and inquiry letters, as well as positive and negative letters. Proper punctuation and word usage skills are also addressed. The latter part of the course deals with creating envelopes and labels using Microsoft Word, as well as writing and managing e-mail using Microsoft Outlook. Writing and creating memos, fax cover sheets, and forms using Microsoft Word templates are also covered.

Course Prerequisites

A typing speed of at least 25 w.p.m. A level 1 (preferably level 2) Word Processing course. Outlook Level 1 may be required for a part of this course.

Course Notes

Course manual is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.

Course Breakdown

Level 1:
Lesson 1: Effective Business Writing; Word Usage; Parts of a Business Letter; Letter and Punctuation Styles; Planning and Organizing a Letter; Creating Letters with Word Templates

Lesson 2: Types of Positive Letters; Writing Positive Letters; Types of Negative Letters; Writing Negative Letters

Lesson 3: Types of Neutral Letters; Writing Neutral Letters; Writing Inquiry or Request Letters

Lesson 4: Parts of an Envelope; Creating Envelopes and Labels with MS Word

Lesson 5: E-mail Writing Guidelines; Managing E-mail with Outlook; Creating Fax Cover Sheets with Word Templates

Lesson 6: Parts of a Memo; Memo Layout Styles; Planning and Organizing a Memo; Memo Writing Guidelines; Creating Memos with Word Templates; Creating Forms

Lab Exercise

Level 2:
Lesson 1: Introduction to Editing and Proofreading; Proofreading for Keyboarding and Context Errors; Proofreading for Punctuation Errors; Proofreading for Font Attribute Errors; Proofreading for Alignment and Spacing Errors

Lesson 2: Form Letters; Using Word’s Mail Merge Wizard; Merging Envelopes and E-mails

Lesson 3: Purposes and Types of Reports; Informal Reports; Formal Reports; Report Writing Guidelines; Creating Reports with Word Templates

Lesson 4: Preparing Proposals; Preparing Quotations; Boilerplates

Lesson 5: Planning for Meetings; Preparing a Notice of Meeting; Preparing an Agenda; Preparing Meeting Minutes

Lab Exercise


  • Program: Business Programs

  • Course Aim: To expand and upgrade business correspondence skills.

  • Of interest to: Those who use correspondence in their business or personal dealings.

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