IT Support Technician

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Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status.

Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. Applicants whose first language is not English must provide proof of English proficiency.

Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

This program prepares students to deal with the problems they may encounter when servicing personal computers and networks. The program provides in-depth knowledge of computer hardware, and students will gain experience in troubleshooting computer problems and develop a basic understanding of servers.

The program prepares students to take the CompTIA A+, Network+, Security+, Server+ and Windows Client certification exams.

Tuition fees include all course materials. Financial assistance may be available for those who qualify.

Graduation requirements: Students must achieve a 75% program average to obtain a diploma.

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Career Opportunities

Graduates of the program will find opportunities working as technicians for small to medium sized PC or electronics companies, as well as large PC-related manufacturing operations. They may also find positions in computer sales and service.

After some experience, they may wish to open their own computer repair service.


Upon completion of the program the participant must demonstrate the following core competencies:

  • Operating Systems
    Advanced level of proficiency with Windows OS
  • Word Processing and Spreadsheets
    Basic level of proficiency in Microsoft Word and Excel
  • Data Management
    Basic level of proficiency in Microsoft Access
  • Job Readiness / Employability Skills
    Job Search and Résumé Writing, Practical Applications
  • PC Troubleshooting
    CompTIA A+ 220-1101 and 220-1102, Windows Client, Managing Modern Desktops
  • Computer Networking
    CompTIA Network+, CompTIA Security+, CompTIA Server+
  • Cloud Management
    Azure Fundamentals and Administrator
  • Program Type:


  • Anticipated salary:

    C$35,000 - C$50,000 (Information from PayScale Canada)

  • Program Duration:

    47 Weeks

  • Program Notes:

    Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.

  • Program Category:


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