This course is designed to prepare students for the CompTIA A+ 220-801 certification exam. The 220-801 certification exam is the first exam towards the CompTIA A+ Certification and tests knowledge of the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. In this course students obtain the skills and knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Students will also be able to provide appropriate customer support; understand the basics of virtualization, desktop imaging, and deployment.
Introduction to Personal Computers for Technical Users course or equivalent knowledge of personal computers, basic networking, and security.
Course manual is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Module 1: Introducing BIOS; Configuring CMOS; BIOS Monitoring and Flashing; Configuring, Monitoring and Upgrading the BIOS; Motherboard Sizes and Expansion Slots; RAM and Sockets; Motherboard Connections; Motherboard Components and Connections
Module 2: Memory Types and their Characteristics; Expansion Cards; Choosing and Installing Memory and Expansion Cards; Storage Types; Choosing a Hard Drive; Installing a Hard Drive; Performing System Storage Upgrades
Module 3: CPU Characteristics; CPU Sockets; CPU Cooling; Managing and Maintaining CPUs; Physical Connections; Wireless Connections; Power Supplies; Connecting and Powering Systems
Module 4: Special Configurations; Home Configurations; Clients and Servers; Server and Client Workstations; Displays; Peripherals; Types of Adapter Cards; Connections and Peripherals
Module 5: Types of Cabling; Types of Connectors; Using Cables and Connectors; IP Addressing; Subnet masks and DHCP; Common Ports and Protocols; Recognizing IP Addresses, Ports, and Protocols
Module 6: Wireless Standards and Encryption Types; Implementing SOHO Routers; Implementing Wireless Networks in Small Offices; Internet Connection Types for SOHOs; Types of Networks and Topologies; Using Internet Connections and Network Topologies
Module 7: Network Devices I; Network Devices II; Networking Tools; Using Networking Devices and Tools
Module 8: Laptop Expansion Options; Display Technologies Used for Laptops; Using Laptop Expansions and Displays; Laptop Components; Laptop Features; Using Laptop Components and Features
Module 9: Types of Printers; Install Printers; Installing Printers; Printer Maintenance
Module 10: Safety and Environmental Considerations; Power Interruption; Ensuring Personnel and Equipment Safety; Professionalism; Communication; Security; Providing a Secure and Professional Service