This course is designed to prepare students for the CompTIA A+ 220-1001 certification exam. The 220-1001 certification exam is the first exam towards the CompTIA A+ Certification and covers PC hardware and peripherals, mobile device hardware, networking, and troubleshooting hardware and network connectivity issues.
In this course, students obtain the skills and knowledge required to assemble components based on customer requirements; install, configure, and maintain devices, PCs, and software for end users; understand the basics of networking and security/forensics; and properly and safely diagnose, resolve, and document common hardware and software issues while applying troubleshooting skills. Students will also be able to provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.
Personal Computer Fundamentals for Technical Users course or equivalent knowledge of personal computers, basic networking, and security.
A student textbook is provided for on-going reference. The course consists of 28 graded end of module quizzes and a final exam. Participants who receive 75% or higher on their final grade will receive a certificate.
Due to the dynamic nature of the IT industry, job success mandates that an individual not only learns the theory, but also obtains the skills to locate resources that provide answers and help solve problems on the job. We encourage our students to develop research and study skills that will help them make the transition from the classroom to the work environment. Independent thinking is required of anyone considering IT courses and a career in Information Technology.
Module 1: Best practices when installing and configuring laptop hardware and components
Module 2: Special function keys, docking stations, removable screens, tablets, and wearable technology
Module 3: Mobile connection types; best practices for synchronizing data
Module 4: Mobile device network connectivity options and application support for commercial e-mail and VPN
Module 5: Common TCP and UDP ports and protocols, and well-known, registered, and dynamic port values
Module 6: Introduction to networking fundamentals and common networking hardware devices
Module 7: Configuring wired or wireless networks and installing and configuring solutions for each environment
Module 8: Wireless network protocols, and features and benefits of wireless connectivity
Module 9: Services that servers can provide, and the types of servers and benefits of internet appliances and end-point management servers
Module 10: Introduction to basics of IP addressing; networking concepts, subnet mask, and default gateway with configuring network settings and components
Module 11: Common network and Internet connection types for connecting devices and networking technologies
Module 12: Pros and cons of the various networking tools for identifying, diagnosing, and resolving network connectivity problems
Module 13: Introduction to common cable types and adapters used by peripherals
Module 14: Introduction to the types of connectors and converters
Module 15: Types of RAM for servers, tower PCs, desktops, or laptops and notebooks
Module 16: Different storage options and types of storage solutions for computers or network devices
Module 17: Basics of CPUs, motherboards, and add-on cards, and factors to consider when installing and configuring them
Module 18: Introduces the various types of hardware that can be connected to a computer and their functions
Module 19: Computer power system basics with amps, volts, power sizing, and power supply options
Module 20: Configuration tasks for laptops and desktop computers, thin or thick clients, touchpads and touchscreens, app installations, and wireless settings
Module 21: Types of computers, including workstations, home theater systems, and high-end gaming computers
Module 22: Small office/home office (SOHO) multifunction devices and their different settings and configuration methods
Module 23: Types of printers and their different connection options
Module 24: Cloud computing concepts and cloud model types, resource sharing, measure service, and virtual desktops
Module 25: Outlines the basics of virtualization, and the creation of virtual operating systems, servers, and storage resources for virtualization
Module 26: The six steps of the troubleshooting methodology used to resolve problems for computers and networks
Module 27: Introduction to how computer peripherals and mobile devices work, and maintaining them using troubleshooting methodologies
Module 28: Methods of troubleshooting for printers and how to solve problems for each type of printing process