Business Service Essentials Co-op

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Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. All applicants whose first language is not English must provide proof of English proficiency.

An admissions interview and entrance essay will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

Co-op Work Experience

In addition to the coursework, students are required to successfully complete 440 hours of co-op work experience to obtain a diploma. Co-op placements may be located throughout Ontario.

Career Opportunities

Graduates of the program may pursue a variety of positions, ranging from Inbound / Outbound Marketing and Order Desk Support to Reservations and Sales, Retail Sales Associate, and Call Centre Specialist.

Duties and Responsibilities

  • Requires an understanding of software applications
  • Excellent communication skills
  • General office / telephone skills

Personal Attributes Required

To be successful in a Business Administration career, individuals must possess the ability to:

  • Good customer / client skills
  • Well organized
  • Strong verbal and written communication skills
  • Aptitude to learn new software applications
  • Team worker
Available At...

Program Objective

This program offers individuals the opportunity to acquire the skills required by companies that specialize in customer service and sales. The program develops general business and professional skills in students, as well as skills specific to sales, customer service, and support roles. This program provides students with:

  • A foundation in basic principles of a business, retail, or call center environment, including current computer applications, marketing, and sales.
  • Professional skills in high demand from employers, including teamwork, communication, customer service, and problem-solving skills.
  • Proficiency in key Microsoft Office applications.

CORE COURSES

  • Keyboarding
    Minimum 25 words per minute (WPM)
  • Operating Systems
    Basic level of proficiency with Windows OS
  • Word Processing
    Basic level of proficiency in Microsoft Word
  • Spreadsheets
    Basic level of proficiency in Microsoft Excel
  • Database Management
    Basic level of proficiency in Microsoft Access
  • Office Skills
    Personal Computer Fundamentals for End Users, Basic level of proficiency in Microsoft Outlook and Internet Fundamentals
  • Help Desk & Call Centre Skills
    Business Verbal Communications, Telephone Communication Skills, Call Centre Telephone Sales, Team Dynamics and Personal Development, Call Centre Industry Overview and Principles of Selling
  • Business & Sales Skills
    Career Options and Opportunities, Customer Service, Marketing and Sales, and Business in the Digital Age

  • Program Type:

    Diploma

  • Anticipated salary:

    C$24,506 – C$47,948 (Information from PayScale Canada)

  • Program Duration:

    52 Weeks

  • Program Notes:

    Tuition fees include student manuals and all other course material. Financial assistance may be available to qualified students. Graduation requirements: Students must achieve a 75% average to obtain a diploma.

  • Program Category:

    Customer Service and Hospitality

Program Syllabus:

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