Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. All applicants whose first language is not English must provide proof of English proficiency.
An admissions interview and entrance essay will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Co-op Work Experience
In addition to the coursework, students are required to successfully complete 440 hours of co-op work experience to obtain a diploma. Co-op placements may be located throughout Ontario.
Career Opportunities
Graduates of the program may pursue a variety of positions, ranging from Inbound / Outbound Marketing and Order Desk Support to Reservations and Sales, Retail Sales Associate, and Call Centre Specialist.
Duties and Responsibilities
Requires an understanding of software applications
Excellent communication skills
General office / telephone skills
Personal Attributes Required
To be successful in a Business Administration career, individuals must possess the ability to:
Good customer / client skills
Well organized
Strong verbal and written communication skills
Aptitude to learn new software applications
Team worker
Program Objective
This program offers individuals the opportunity to acquire the skills required by companies that specialize in customer service and sales. The program develops general business and professional skills in students, as well as skills specific to sales, customer service, and support roles. This program provides students with:
A foundation in basic principles of a business, retail, or call center environment, including current computer applications, marketing, and sales.
Professional skills in high demand from employers, including teamwork, communication, customer service, and problem-solving skills.
Proficiency in key Microsoft Office applications.
CORE COURSES
Keyboarding
Minimum 25 words per minute (WPM)
Operating Systems
Basic level of proficiency with Windows OS
Word Processing
Basic level of proficiency in Microsoft Word
Spreadsheets
Basic level of proficiency in Microsoft Excel
Database Management
Basic level of proficiency in Microsoft Access
Office Skills
Personal Computer Fundamentals for End Users, Basic level of proficiency in Microsoft Outlook and Internet Fundamentals
Help Desk & Call Centre Skills
Business Verbal Communications, Telephone Communication Skills, Call Centre Telephone Sales, Team Dynamics and Personal Development, Call Centre Industry Overview and Principles of Selling
Business & Sales Skills
Career Options and Opportunities, Customer Service, Marketing and Sales, and Business in the Digital Age
Program Type:
Diploma
Anticipated salary:
C$24,506 – C$47,948
(Information from PayScale Canada)
Program Duration
52 Weeks
Program Notes:
Tuition fees include student manuals and all other course material. Financial assistance may be available to qualified students.
Graduation requirements: Students must achieve a 75% average to obtain a diploma.
