Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
This program prepares students to deal with the problems they may encounter when supporting personal computers in an office environment. The program provides in-depth knowledge of both computer hardware and software and prepares students to take the CompTIA A+, Network+, and Server+ certification examinations. Students will gain practical, hands-on experience in troubleshooting computer problems and assembling a computer. Successful students may choose to progress to advanced qualifications, such as MCSA.
* Not all programs are offered at each location.
Skilled PC Support Specialists are in high demand in today’s skilled environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists who can become invaluable members of a management team.
Upon completion of the program the participant must demonstrate the following core competencies:
Minimum 25 words per minute (WPM)
- Operating Systems
Advanced level of proficiency in a Windows operating system
- Word Processing
Intermediate level of proficiency in Microsoft Word
Intermediate level of proficiency in Microsoft Excel
Advanced level of proficiency in Microsoft PowerPoint
- Database Management
Advanced level of proficiency in Microsoft Access
- Job Readiness/Employability Skills
Job Search and Résumé Writing
- Office Skills
Internet Fundamentals, Personal Computer Fundamentals for Technical Users, and basic level of proficiency in Microsoft Outlook
- Business Skills
Workplace Success/Intrapreneurship, Project Management Fundamentals Level 1, Customer Service, Grammar Essentials for Business Writing, and Business Correspondence Level 1
- PC Troubleshooting
CompTIA A+ 220-901 and CompTIA A+ 220-902
- Computer Networking
CompTIA Network+ and CompTIA Server+