Medical Secretary

Career Opportunities

Medical Secretaries work in administrative and support roles in healthcare establishments. Upward mobility in medical administrative roles is feasible with experience, motivation, dedication, and a positive attitude.

Duties and Responsibilities

• Patient reception and registration
• Arranging appointments with specialists
• Monitoring and facilitating patient flow through the clinic
• Organizing and filing medical records
• Maintaining physicians’ daily schedules
• Providing assistance to physicians and nurses
• Processing payments
• General Office duties (e.g., faxing and photocopying)

Required Skills and Personal Attributes

• Strong customer-service and interpersonal skills
• Exceptional phone etiquette
• Effective time management skills
• Knowledge of Microsoft Office applications
• Friendly, dependable, and co-operative

Competencies upon Completion

Core Courses

• Keyboarding
  Minimum 10 words per minute (WPM)
• Operating Systems
  Basic level of proficiency in a Windows operating system
• Word Processing
  Intermediate level of proficiency in Microsoft Word
• Spreadsheets
  Basic level of proficiency in Microsoft Excel
• Database Management
  Basic level of proficiency in Microsoft Access
• Office Skills
  Office Procedures Level 1 and basic level of proficiency in Microsoft Outlook
• Help Desk & Call Centre Skills
  Telephone Communication Skills
• Business Skills
  Customer service
• Healthcare
  Introduction to Medical Terminology, Medical Office Procedures, and Medical Receptionist Practical Simulation
• Job Readiness/Employability Skills
  Job Search & Résumé Writing

Method of Delivery

Integrated Learning™ System training facilitated by Academy of Learning College facilitators.