Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Program Info:
Admission Requirements
Program Highlights
The objective of this program is to provide students with opportunities to acquire and apply knowledge of customer service & information skills to meet the demands of today’s businesses.
* Not all programs are offered at each location.
Available At...Career Opportunities
Careers which correspond to the skills learned include:
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
CORE COURSES
Upon completion of the program the participant must demonstrate the following core competencies:
- Keyboarding
Minimum 25 words per minute (WPM) - Operating Systems
Basic level of proficiency in a Windows operating system - Word Processing
Intermediate level of proficiency in Microsoft Word - Spreadsheets
Intermediate level of proficiency in Microsoft Excel - Database Management
Basic level of proficiency in Microsoft Access - Office Skills
Office Procedures Level 1, basic level of proficiency in Microsoft Outlook, Internet Fundamentals, and Personal Computer Fundamentals for End Users - Help Desk & Call Centre Skills
Telephone Communication Skills - Business Skills
Customer Service, Business Math, Business Verbal Communication, Grammar Essentials for Business Writing, and Business Correspondence Level 1 - Simulations & Drills
Customer Service Practical Simulation - Job Readiness/Employability Skills
Job Search and Résumé Writing
-
Program Type:
Diploma
-
Anticipated salary:
C$24,158 – C$47,101 (Information from PayScale Canada)
-
Program Duration:
23 Weeks
-
Program Notes:
Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.
-
Program Category:
Program Syllabus:
Contact us for more information
And an admissions representative will be in touch shortly.