Program Info:
Admission Requirements
Grade 12 or equivalent or Mature Student Status.
Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. All applicants whose first language is not English must provide proof of English proficiency.
An admissions interview and entrance essay will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Co-op Work Experience
In addition to the coursework, students are required to successfully complete 520 hours of work experience to obtain a certificate. Co-op placements will be located throughout British Columbia.
Career Opportunities
Graduates of the program may pursue a variety of positions, ranging from Inbound / Outbound Marketing and Order Desk Support to Reservations and Sales, Retail Sales Associate, and Call Centre Specialist.
Duties and Responsibilities
- Requires an understanding of software applications
- Excellent communication skills
- General office / telephone skills
Personal Attributes Required
- Good customer / client skills
- Well organized
- Strong verbal and written communication skills
- Aptitude to learn new software applications
- Team worker
- A good command of the English language
Tuition fees include all course materials. Financial assistance may be available for those who qualify.
Graduation requirements: Students must maintain a 75% program average to obtain a certificate.
Program Objective
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and sales and to provide skills to facilitate advancement in their chosen career.
This program provides students with:
- A foundation in basic principles of a business, retail or call center environment, including current computer applications, marketing, and sales.
- Professional skills in high demand from employers, including teamwork, communication, customer service and problem-solving skills.
- Proficiency in key Microsoft Office applications.
Method of Delivery
Integrated Learning™ System training facilitated by Academy of Learning Career College facilitators.
CORE COURSES
- Keyboarding
Minimum 25 words per minute (WPM) - Operating Systems
Basic level of proficiency with Windows OS - Word Processing
Basic level of proficiency in Microsoft Word - Spreadsheets
Basic level of proficiency in Microsoft Excel - Database Management
Basic level of proficiency in Microsoft Access - Office Skills
Personal Computer Fundamentals for End Users, basic level of proficiency in Microsoft Outlook and Internet Fundamentals - Help Desk & Call Centre Skills
Business Verbal Skills, Telephone Communication Skills, Call Centre Telephone Sales, and Team Dynamics and Personal Development - Business & Sales Skills
Career Options and Opportunities, Customer Service, Marketing and Sales, Principles of Selling, and Business in the Digital Age
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Program Type:
Diploma
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Anticipated salary:
C$32K – C$56K (Information from PayScale Canada)
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Program Duration:
49 Weeks
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Program Notes:
Tuition fees include student manuals and all other course material. Financial assistance may be available to qualified students.
Graduation requirements: Students must achieve a 75% average to obtain a diploma. -
Program Category:
Program Syllabus:
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