Microsoft Outlook

Course Info:

Course Introduction

In this course, students learn how to use both the e-mail program and the personal information manager components of Microsoft Outlook. The skills learned in this course will help students use Microsoft Outlook effectively both at work and in their personal lives. Students learn to customize Outlook, personalize and secure e-mail messages, and organize and manage e-mail effectively. Students learn to search, sort, filter, and categorize e-mail messages. They learn to create and manage rules and customize desktop alerts. They also learn how to schedule, edit, and cancel meetings and use Outlook’s voting feature.

Students accomplish the learning objectives for each lesson through a series of hands-on tasks, for which they are given step-by-step instructions and desired result checkpoints. The tasks provide ample opportunity for students to practice, apply, and develop the skills covered in the course.

Review questions are included at the end of each lesson to measure progress and reinforce the skills learned. There are also exam preparation exercises at the end of the course to provide further practice and review to reinforce the topics learned throughout the course, and to help prepare students for the exam.

Course Prerequisites

Introduction to Windows course, or equivalent.

Course Notes

Course manual is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.

Course Breakdown

Level 1:

Lesson 1: Introducing Outlook ; Navigating the Outlook Window; Accessing Help

Lesson 2: Getting Started with Outlook; Sending Messages; Handling Incoming Messages; Organizing Messages

Lesson 3: Managing People in Outlook; Working with Contacts; Working with Contact Groups; Staying Connected with People

Lesson 4: Exploring the Calendar; Sharing and Publishing Calendars; Printing Calendars; Working with Appointment and Meetings

Lesson 5: Working with Notes; Working with Tasks; Working with the Folder List and Categories; Integrating with Word and Mobile Devices

Exam Preparation Exercises


Level 2:

Lesson 1: Format; Formatting Text; Paragraph Formatting Styles; Find & Replace

Lesson 2: Printing an Attachment; Compressing Large Attachments

Lesson 3: Using Search folders

Lesson 4: Customizing the Navigation Pane; Customizing the Ribbon; Customizing the Quick Access Toolbar

Lesson 5: Modifying Message with Themes; Message Options; Security; Voting Buttons

Lesson 6: Using Color Categories; Message Flags

Lesson 7: Desktop Alerts; Junk Email; Rules

Lesson 8: Working with Meetings

Lesson 9: Using Voting Buttons

Exam Preparation Exercises


  • Program: Business Programs

  • Course Aim: To provide an overview and introduction to Microsoft Outlook and its usage within the Windows environment.

  • Of interest to: Those with little or no experience using email client or personal information manager applications, who want to use Outlook to manage email, contacts, scheduling, and tasks. This course will also be of special interest to individuals or workgroups interested in increasing productivity.

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