Housekeeping Management

Course Notes

Course textbook is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 70% or higher on their exam will receive a certificate.

Course Breakdown

Lesson 1: Types of Hotels; Hotel Management; Hotel Divisions and Departments; Housekeeping and the Front Office; Housekeeping and Maintenance; Teamwork

Lesson 2: Identifying Housekeeping’s Responsibilities, Planning the Work of the Housekeeping Department; Organizing the Housekeeping Department; Other Management Functions of the Executive Housekeeper

Lesson 3: Nontraditional Labor Markets; Making Jobs Easier to Fill; Recruiting Employees; Skills Training; Scheduling; Motivation

Lesson 4: Par Levels; Linens; Uniforms; Guest Loan Items; Machines and Equipment; Cleaning Supplies; Guest Supplies

Lesson 5: The Budget Process; Planning the Operating Budget; Using the Operating Budget as a Control Tool; Operating Budgets and Income Statements; Budgeting Expenses; Controlling Expenses; Purchasing Systems; Captial Budgets; Contract vs. In-House Cleaning

Lesson 6: Safety; Common Housekeeping Chemicals; Safety Equipment; OSHA Regulations; OSHA’s Hazard Communication Standard; Security

Lesson 7: Planning the OPL; The Flow of Linens Through the OPL; Machines and Equipment; Valet Service; Staffing Considerations

Lesson 8: Preparing to Clean; Cleaning the Guestroom; Inspection; Deep Cleaning; Turndown Service and Special Requests

Lesson 9: Front-of-the-House Areas; Other Functional Areas; Special Projects

Lesson 10: Selection Considerations; Types of Ceiling Surfaces and Wall Coverings; Types of Furniture and Fixtures; Care Considerations

Lesson 11: Beds; Linens; Uniforms

Lesson 12: Carpet Constructions; Carpet Problem; Carpet Maintenance; Carpet and Floor Care Equipment; Carpet Cleaning Methods; Special Carpet Treatments; Types of Floors; General Floor Maintenance; Floor Cleaning Methods; Floor Cleaning Methods