The Business Supervisory Skills course is designed to provide students with the skills and knowledge necessary to function as an effective supervisor/manager. It provides students with strategies for motivating staff, building effective teams, managing stress and change in the workplace, resolving conflict, and dealing with diversity. Students prepare for leadership roles by assessing their own personal leadership style, and improving Emotional Intelligence (EQ) in order to effectively work with and motivate employees. Students are given the opportunity to practice, apply, and develop business supervisory skills through the completion of exercises throughout the lessons.
It is advised that students possess basic computer and Internet skills.
Course manual is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Lesson 1: The Supervisor’s Role; Becoming a Supervisor; Communicating Effectively
Lesson 2: Motivating People; Delegating Successfully
Lesson 3: Managing Teams; Effective Leadership; Vision
Lesson 4: Understanding Change; Planning Change; Implementing Change
Lesson 5: Understanding Stress; Taking Positive Action; Strategies for Managing Stress
Lesson 6: Conflict Resolution; Conflict Resolution Skills; Evaluating Staff Performance