Grade 12 or equivalent. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Program Highlights
This program provides students with the skills and knowledge needed to support users of computer systems and software applications. It provides in-depth knowledge of evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support and respond to issues Help Desk Support Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications. These are: CompTIA A+ certification and Microsoft Certified Desktop Support Technician (MCDST) certifications.
* Not all programs are offered at each location.
Career Opportunities
Graduates of this program will find career opportunities with computer hardware manufacturers and retailers, software manufacturers, and within call centres and information technology departments throughout the private and public sectors. Job opportunities often exist within the technical support departments of large companies within the insurance, financial, pharmaceutical, and telecommunications industries. Careers that correspond with the skills learned in this program include:
Help Desk Support Analyst
User Support Technician
Computer Help Desk Representative
Help Desk Technician
Software Technical Support Analyst
Systems Technical Support Analyst
CORE COURSES
Upon completion of the program the participant must demonstrate the following core competencies:
Operating Systems
Basic level of proficiency in a Windows operating system
Word Processing
Intermediate level of proficiency in Microsoft Word
Spreadsheets
Intermediate level of proficiency in Microsoft Excel
Database Management
Basic level of proficiency in Microsoft Access
Graphics/Presentation
Basic level of proficiency in Microsoft PowerPoint
Office Skills
Microsoft Outlook Level 1 and Level 2
Pc Troubleshooting
CompTIA A+ Certification: 220-801 and CompTIA A+ Certification: 220-802
Microsoft Certification
Microsoft Windows 7 Configuring and Microsoft Windows 7 Enterprise Desktop Support Technician
Business Skills
Business English/Grammar, Business Correspondence Level 1, and Customer Service Essentials
Employability Skills
Job Search and Résumé Writing and Employment Success Strategies
Help Desk & Call Centre Skills
Help Desk Analyst, Telephone Communication Skills, and Team Dynamics and Personal Development
Job Readiness/Employability Skills
Job Search & On-the-Job Training
Program Type:
Diploma
Anticipated salary:
C$31,809 – C$61,038
(Information from PayScale Canada)
Program Duration
46 Weeks
Program Notes:
Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.
