Help Desk Support Analyst - Prince Edward Island

Program Info:

Admission Requirements

Grade 12 or equivalent. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

This program provides students with the skills and knowledge needed to support users of computer systems and software applications. It provides in-depth knowledge of evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support and respond to issues Help Desk Support Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications. These are: CompTIA A+ certification and Microsoft Certified Desktop Support Technician (MCDST) certifications.

* Not all programs are offered at each location.

Career Opportunities

Graduates of this program will find career opportunities with computer hardware manufacturers and retailers, software manufacturers, and within call centres and information technology departments throughout the private and public sectors. Job opportunities often exist within the technical support departments of large companies within the insurance, financial, pharmaceutical, and telecommunications industries. Careers that correspond with the skills learned in this program include:

  • Help Desk Support Analyst
  • User Support Technician
  • Computer Help Desk Representative
  • Help Desk Technician
  • Software Technical Support Analyst
  • Systems Technical Support Analyst

CORE COURSES

Upon completion of the program the participant must demonstrate the following core competencies:

  • Operating Systems
    Basic level of proficiency in a Windows operating system
  • Word Processing
    Intermediate level of proficiency in Microsoft Word
  • Spreadsheets
    Intermediate level of proficiency in Microsoft Excel
  • Database Management
    Basic level of proficiency in Microsoft Access
  • Graphics/Presentation
    Basic level of proficiency in Microsoft PowerPoint
  • Office Skills
    Microsoft Outlook Level 1 and Level 2
  • Pc Troubleshooting
    CompTIA A+ Certification: 220-801 and CompTIA A+ Certification: 220-802
  • Microsoft Certification
    Microsoft Windows 7 Configuring and Microsoft Windows 7 Enterprise Desktop Support Technician
  • Business Skills
    Business English/Grammar, Business Correspondence Level 1, and Customer Service Essentials
  • Employability Skills
    Job Search and Résumé Writing and Employment Success Strategies
  • Help Desk & Call Centre Skills
    Help Desk Analyst, Telephone Communication Skills, and Team Dynamics and Personal Development
  • Job Readiness/Employability Skills
    Job Search & On-the-Job Training

Program Type:

Diploma

Anticipated salary:

C$31,809 – C$61,038
(Information from PayScale Canada)

Program Duration

46 Weeks

Program Notes:

Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.

Program Category:

I.T

Program Syllabus:

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