Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
The Medical Office Administration diploma provides students with the basic knowledge, skills, and work experience needed to become permanently employable in various medical settings. Skill development is delivered in three areas:
- Comprehensive medical administrative knowledge, including medical language, transcription, and medical office procedures.
- Full range of computer and office skills, including current software applications, keyboarding skills of 40 WPM, general office management, and accounting.
- Customer service and personal and professional development.
* Not all programs are offered at each location.
Medical Office Administrators work in doctors’ offices, hospitals, medical clinics, pharmaceutical companies, government health agencies, and a variety of other medical office settings. They are integral members of the healthcare delivery team and perform many administrative and some basic clinical procedures. Typical job titles include Medical Office Assistant, Medical Secretary, Medical Stenographer, and Secretary Ward.
Upon completion of the program the participant must demonstrate the following core competencies:
Minimum 40 words per minute (WPM)
- Operating Systems
Basic level of proficiency in a Windows operating system
- Word Processing
Intermediate level of proficiency in Microsoft Word
Basic level of proficiency in Microsoft Excel
- Database Management
Basic level of proficiency in Microsoft Access
- Job Readiness/Employability Skills
Job Search and Résumé Writing
Sage 50 Premium Accounting
- Office Skills
Basic level of proficiency in Microsoft Outlook and Basic Bookkeeping Level 1
- Business Skills
Business Correspondence Levels 1 and 2, Business Math, Customer Service, Grammar Essentials for Business Writing, and Workplace Success/Intrapreneurship
- Help Desk & Call Centre
Telephone Communication Skills
Learning Medical Language, Medical Office Procedures, Medical Transcription, and EHR, Billing and Coding