Call Centre Customer Representative - New Brunswick

Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. Full time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

 

* Not all programs are offered at each location.

Career Opportunities

This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession. Students are required to take some elective courses from prescribed study areas.

Program Type:

Diploma

Completion:

Less than 1 year

Skills:

Call Centre Equipment and Technology, Call Centre Overview, Call Centre Telephone Slaes, Customer Service, Telephone Communication, Keyboarding, MS Office, Windows OS.

Program Category:

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