Medical Administrative Assistant

Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status with successful completion of the required test. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

The goal of this program is to provide students with an in-depth knowledge of office procedures, communications, word processing, terminology and medical billing. Graduates of this program will find that they are an integral part of the medical community and assist the healthcare team by building trust, and creating a safe environment for patients and their families while performing a variety of duties.

* Not all programs are offered at each location.

Career Opportunities

Medical Administrative Assistants work in doctors’ offices, hospitals, medical clinics, pharmaceutical companies, government health agencies and a variety of other medical office settings. They are integral members of the health care delivery team and perform many administrative and some basic clinical procedures. Typical Job Titles include Medical Office Assistant, Medical Secretary, Medical Billing Clerk/Secretary, Medical Office Administrator, Medical Receptionist, Clinical Assistant, Ward Secretary and Booking Clerk.


Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 40 words per minute (WPM).
  • Operating Systems
    Basic level of proficiency in a Windows operating system
  • Word Processing
    Intermediate level of proficiency in Microsoft Word
  • Spreadsheets
    Intermediate level of proficiency in Microsoft Excel
  • Database Management
    Basic level of proficiency in Microsoft Access
  • Office Skills
    Personal Computer Fundamentals for End Users, Internet Fundamentals, basic level of proficiency in Microsoft Outlook, and Bookkeeping Level 1
  • Help Desk & Call Centre Skills
    Telephone Communication Skills
  • Healthcare
    Learning Medical Language and Medical Office Procedures
  • Simulations & Drills
    Medical Receptionist Practical Simulations and Practical Applications – 2 Units
  • Business Skills
    Customer Service, Grammar Essentials for Business Writing, and Business Correspondence Level 1
  • Job Readiness/Employability Skills
    Job Search and Resume Writing

Program Type:


Anticipated salary:

C$25,868 – C$49,368
(Information from PayScale Canada)

Program Duration

40 Weeks

Program Notes:

Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.

Program Category:

Program Syllabus:


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