Call Centre Customer Representative

Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession.

* Not all programs are offered at each location.

Career Opportunities

Graduates of this program have a varied choice of positions available to them ranging from Inbound/ Outbound marketing or Order Desk support, Reservations and Outbound Sales, to Team Leaders, Supervisors and eventually Managers of Call Centres.

CORE COURSES

Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 25 words per minute (WPM).
  • Operating Systems
    Basic level of proficiency in a Windows operating system
  • Word Processing
    Intermediate level of proficiency in Microsoft Word
  • Spreadsheets
    Basic level of proficiency in Microsoft Excel
  • Data Management
    Basic level of proficiency in Microsoft Access
  • Simulations and Drills
    Practical Applications – 1 Unit
  • Business Skills
    Grammar Essentials for Business Writing, Business Correspondence Level 1, Customer Service, and Workplace Success/Intrapreneurship
  • Help Desk & Call Centre Skills
    Call Centre Industry Overview, Team Dynamics and Personal Development, Call Centre Telephone Sales, Career Options and Opportunities, Call Centre Equipment and Technology, and Telephone Communication Skills
  • Office Skills
    Personal Computer Fundamentals for End Users, Internet Fundamentals, and basic level of proficiency in Microsoft Outlook
  • Employability Skills
    Job Search and Résumé Writing, and Thought Patterns for a Successful Career

Program Type:

Diploma

Anticipated salary:

C$24,506 – C$47,948
(Information from PayScale Canada)

Program Duration

31 Weeks

Program Notes:

Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.

Program Category:

Program Syllabus:

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