Grade 12 or equivalent or Mature Student status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
This program provides students with the necessary skills and knowledge required to work in the insurance industry in a variety of different capacities, and may include careers within a call centre environment. It prepares students to write the provincial licensing examination. In addition, the program introduces students to different practices and positions within the industry. Students also gain skills and experience in using the most commonly used insurance database and quoting software in Canada. The Academy of Learning is currently the only organization in Canada offering a program that incorporates license preparation training along with actual hands-on experience with insurance products.
* Not all programs are offered at each location.
Recent studies indicate a shortage of qualified candidates across the country. A huge demand is expected over the next few years. Careers that correspond with the skills learned in this program include:
- Insurance Advisor
- Insurance Broker
- Insurance Agent
- Customer Service Representative
- Sales Representative
- Account Manager
- Underwriter Assistant
- Claims Assistant
Upon completion of the program the participant must demonstrate the following core competencies:
Minimum 25 words per minute (WPM).
- Business Skills
Business Verbal Communication, Customer Service, Principles of Selling
- Office Skills
Personal Computer Fundamentals for End Users and basic level of proficiency in Microsoft Outlook
- Operating Systems
Basic level of proficiency in a Windows operating system.
- Word Processing
Basic level of proficiency in Microsoft Word
Basic level of proficiency in Microsoft Excel
- Database Management
Advanced level of proficiency in one database application.
Skills & Practices of Insurance and Fundamentals of Insurance
- Job Readiness/Employability Skills
Job Search and Resume Writing and Thought Patterns For a Successful Career