CompTIA A+ 220-1002

Course Info:

Course Introduction

This course is designed to prepare students for the CompTIA A+ 220-1002 certification exam. The 220-1002 certification exam is the second exam towards the CompTIA A+ Certification and covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X, and Linux. It also addresses security, the fundamentals of cloud computing, and operational procedures.

In this course students obtain the skills and knowledge required to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventative maintenance on PCs, mobile and digital devices. You will also learn to implement security solutions for operating systems, mobile devices, workstations and data, physical security and implement security with operational procedures.

Course Prerequisites

Personal Computer Fundamentals for Technical Users course or equivalent knowledge of personal computers, basic networking, and security, and the CompTIA A+ 220-1001 course.

Course Notes

A student textbook is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.

Due to the dynamic nature of the IT industry, job success mandates that an individual not only learns the theory, but also obtains the skills to locate resources that provide answers and help solve problems on the job. We encourage our students to develop research and study skills that will help them make the transition from the classroom to the work environment. Independent thinking is required of anyone considering IT courses and a career in Information Technology.

Course Breakdown

Module 1:
Introduction to client-side operating systems and
their installations

Module 2:
Windows installation and upgrade considerations,
and drive partitioning, disk formatting, function of
the system volume to ensure successful
installation for all operating system types

Module 3:
Understanding and using Windows management
utilities in both the command line and the GUI to
perform network diagnostics, manage disks, and
maintain systems

Module 4:
Using Windows Administrative Tools and
performing memory diagnostics, disk
management, and system maintenance

Module 5:
Accessing and configuring various system features
and components with Windows Control Panel

Module 6:
Configuration requirements and considerations for
application rollouts, networking security, and
remote connections for all types of operating

Module 7:
Core security principles and technologies for
protecting employees, networks, and intellectual
properties from the emergent threats of the 21st

Module 8:
Introduction to the essentials of security for
Active Directory administration, user
management controls, and file and disk

Module 9:
Using common troubleshooting tools and
methods with a systematic approach
towards recognizing common symptoms
and applying common solutions

Module 10:
Outlining safety standards and best
practices for developing an implementation
handbook that contains business policies,
networking diagrams, regulatory and
compliance, standards, and many other

Module 11:
Using Credential Manager, BitLocker,
Device Manager, Sync Center, and the
many Windows system utilities for defining
critical system operations

Test Preps


Course Aim:

At the end of this course, students obtain the knowledge required to pass the CompTIA A+ 220-1002 certification exam. Students also possess the basic skills and knowledge required to provide entry-level IT support.

Of interest to:

Those individuals interested in pursuing a career in IT, specifically related to PC technology. Also of interest to those wishing to obtain CompTIA A+ Certification.

Method of Delivery:

Online training supported by Academy of Learning Career College Facilitators or Online Instructors.


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