This course is designed to prepare students for the CompTIA A+ 220-1002 certification exam. The 220-1002 certification exam is the second exam towards the CompTIA A+ Certification and covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X, and Linux. It also addresses security, the fundamentals of cloud computing, and operational procedures.
In this course students obtain the skills and knowledge required to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventative maintenance on PCs, mobile and digital devices. You will also learn to implement security solutions for operating systems, mobile devices, workstations and data, physical security and implement security with operational procedures.
Personal Computer Fundamentals for Technical Users course or equivalent knowledge of personal computers, basic networking, and security, and the CompTIA A+ 220-1001 course.
A student textbook is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Due to the dynamic nature of the IT industry, job success mandates that an individual not only learns the theory, but also obtains the skills to locate resources that provide answers and help solve problems on the job. We encourage our students to develop research and study skills that will help them make the transition from the classroom to the work environment. Independent thinking is required of anyone considering IT courses and a career in Information Technology.
Introduction to client-side operating systems and their installations
Windows installation and upgrade considerations, and drive partitioning, disk formatting, function of the system volume to ensure successful installation for all operating system types
Understanding and using Windows management utilities in both the command line and the GUI to perform network diagnostics, manage disks, and maintain systems
Using Windows Administrative Tools and performing memory diagnostics, disk management, and system maintenance
Accessing and configuring various system features and components with Windows Control Panel applets
Configuration requirements and considerations for application rollouts, networking security, and
remote connections for all types of operating systems
Core security principles and technologies for protecting employees, networks, and intellectual properties from the emergent threats of the 21st century
Introduction to the essentials of security for Active Directory administration, user management controls, and file and disk encryption
Using common troubleshooting tools and methods with a systematic approach towards recognizing common symptoms and applying common solutions
Outlining safety standards and best practices for developing an implementation handbook that contains business policies, networking diagrams, regulatory and compliance, standards, and many other policies
Using Credential Manager, BitLocker, Device Manager, Sync Center, and the many Windows system utilities for defining critical system operations
Program: IT Programs
At the end of this course, students obtain the knowledge required to pass the CompTIA A+ 220-1002 certification exam. Students also possess the basic skills and knowledge required to provide entry-level IT support.
Of interest to:
Those individuals interested in pursuing a career in IT, specifically related to PC technology. Also of interest to those wishing to obtain CompTIA A+ Certification.
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