This course introduces students to the manner in which professionals and their clients effectively communicate. Students explore the fundamentals of the interviewing process and work closely with its component parts of fact-gathering and advising. A client-centered approach to problem solving and decision making is also examined; a central feature of effective client communication.
Introduction to the Legal System or equivalent knowledge and experience.
Students enrolled in this course receive text and/or other related resource materials. There is one assignment and one test to evaluate student progress for this course. Participants who receive 70% or higher overall will receive a certificate.
Module 1: Introduction to Interviewing as a Skill; Client Care for Legal Professionals; Introduction to Client Care; Interview Preparation; Structure of the Interview
Module 2: The Interviewing Model; Environment of the Interview; The Interview; Question Techniques
Module 3: The Thirteen Tasks
Module 4: Interview Preparation; The Art of Criticism
Program: Legal Programs
Of interest to: Those who are planning to work in a legal department or law firm.
Course aim: To familiarize students with how legal professionals communicate effectively with their clients.
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