Case Management, Counselling, and Ethics

Course Notes

Students are supplied with textbooks for ongoing reference. In addition to quizzes, tests, and assignments, there is a Final Exam upon completion of the course. Students must achieve a mark of 75% overall and on the Final Exam to successfully complete the course.

Course Breakdown

The Skills, Process, and Pitfalls of Counselling: An overview of counselling, the phases of counselling, and assessing unsuccessful counselling

Ethics, Values, and Self-Awareness: Ethics, values for professional practice, ethical dilemmas, working and competence, and self-awareness

Relationship, the Foundation for Change: What is a counselling relationship, Carl Rogers and the core conditions, maintaining the counselling relationship, and ending the counselling relationship?

Active Listening: The Basis for Understanding: The nature of listening, and active listening

Interviewing Skills: The Search for Meaning: The art of asking questions, concreteness, six key questions for every interview, and interview transitions

The Pursuit of Empathic Understanding: Emotions, and empathy Empowerment and Change: The Purpose of Counselling

Empowerment: mobilizing strengths for change, motivation and stages of change, motivational interviewing, cognitive behavioural counselling, making behavioural changes, action planning, and brief counselling

Difficult Situations: Resistance, Confrontation, Anger, and Violence: Resistance, confronting clients, potentially dangerous clients, and the phases of violence

Variances with Selected Target Groups: Counselling people with mental disorders, substance use disorders, suicide counselling, and counselling HIV-positive clients and clients with AIDS

Cultural Intelligence: Cultural diversity in Canada, key elements of cross-cultural understanding, counselling immigrants and multicultural clients, first nations clients, spirituality and counselling, achieving cross-cultural competency, and awareness of self