Case Management, Counselling, and Ethics introduce students to the skills, process, and challenges involved with counselling clients. Students learn about ethics and values, and how self-awareness and good judgement is critical. Topics include developing and maintaining a counselling relationship, utilizing active listening and interviewing skills, and pursuing empathy when dealing with clients. Students learn how to deal with specific difficult cases, like confrontational clients, those who may be dangerous, or clients who suffer with mental disorders, substance abuse, or HIV. This course consists of 15 days (75 hours) of daily, participative learning sessions.
Completion of Criminology and At-Risk Populations
Students are supplied with textbooks for ongoing reference. In addition to quizzes, tests, and assignments, there is a Final Exam upon completion of the course. Students must achieve a mark of 75% overall and on the Final Exam to successfully complete the course.
The Skills, Process, and Pitfalls of Counselling: An overview of counselling, the phases of counselling, and assessing unsuccessful counselling
Ethics, Values, and Self-Awareness: Ethics, values for professional practice, ethical dilemmas, working and competence, and self-awareness
Relationship, the Foundation for Change: What is a counselling relationship, Carl Rogers and the core conditions, maintaining the counselling relationship, and ending the counselling relationship?
Active Listening: The Basis for Understanding: The nature of listening, and active listening
Interviewing Skills: The Search for Meaning: The art of asking questions, concreteness, six key questions for every interview, and interview transitions
The Pursuit of Empathic Understanding: Emotions, and empathy Empowerment and Change: The Purpose of Counselling
Empowerment: mobilizing strengths for change, motivation and stages of change, motivational interviewing, cognitive behavioural counselling, making behavioural changes, action planning, and brief counselling
Difficult Situations: Resistance, Confrontation, Anger, and Violence: Resistance, confronting clients, potentially dangerous clients, and the phases of violence
Variances with Selected Target Groups: Counselling people with mental disorders, substance use disorders, suicide counselling, and counselling HIV-positive clients and clients with AIDS
Cultural Intelligence: Cultural diversity in Canada, key elements of cross-cultural understanding, counselling immigrants and multicultural clients, first nations clients, spirituality and counselling, achieving cross-cultural competency, and awareness of self
Program: Community Support Services Programs
Course Aim: Students will gain knowledge in the fundamentals of case management and counselling of clients. Students also explore ethical issues and dilemmas in order to prepare them for the Community Service and Social Worker industry.
Of interest to: This course is of interest to those actively pursuing CSW training as part of their life-long career journey.
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