Business Communication and Report Writing

Course Info:

Course Introduction

Business Communication and Report Writing introduces students to the basics of report writing in a CSW environment. Students learn to write objectively, without using slang, jargon, or clichés. Reports include in-house reports like intake interview reports daily logs, case notes, progress notes, and incident reports. Multi-audience reports and short proposals are also taught and practiced. Students learn proper formatting and content for CSW letters, emails, brochures, and newsletters, in addition to presentation skills which they will need in the field. This course also contains a review of grammar essentials for professional correspondence. This course consists of 15 days (75 hours) of daily, participative learning sessions.

Course Prerequisites

Completion of Case Management, Counselling, and Ethics.

Course Notes

Students are supplied with textbooks for ongoing reference. In addition to quizzes, tests, and assignments, there is a Final Exam upon completion of the course. Students must achieve a mark of 75% overall and on the Final Exam to successfully complete the course.

Course Breakdown

Report Writing Basics: Report writing basics, writing objectively, chronological writing, report organization, and jargon, slang, and clichés,

In-House Reports: Direct speech in reports, in-house reports, intake interview reports, daily logs, case notes, progress notes, and incident reports

Multi-Audience Reports: Multi-Audience reports, reports for outside audiences, and providing background detail

Short Proposals: Short proposals, proposal writing, and sections of a proposal

Letters and Email: Letters, formatting, emails, and memorandums

Brochures and Newsletters: Brochures, and newsletters

CSW Presentation Skills: Presentation skills, introducing yourself, presentation anxiety, and making impromptu presentations

Spelling and Vocabulary: Canadian spelling and workplace words, and spell-check

CSW Business Communication Grammar Essentials: Common errors, punctuation, parallelism, commas, semi-colons, pronoun usage, subject-verb agreement, using numbers, capitalization, bulleted lists, modifiers, who versus whom, challenges in proofreading, and commonly confused and misspelled words

Course Aim:

Students will gain knowledge in the fundamentals of professionalism in many forms of business communication as they explore the many reports which are traditionally used in the Community Service and Social Worker industry.

Of interest to:

This course is of interest to those actively pursuing CSW training as part of their life-long career journey.

Method of Delivery:

Students are enrolled at the campus with a scheduled start date and are supported by a stand-up instructor.


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