The hospitality industry is a broad category of fields within the field of service, which includes bars and restaurants, conference and events, amusement parks, hotels, transportation, travel, and many more. It takes a lot more than just academic training to thrive to success in the field of hospitality. What does it take to make it to the top in the hospitality sector? Here are 5 keys to success in the hospitality industry!
Attention to Details
In the service industry, it is the little things that make a difference. It is the little things that make a guest’s experience truly extraordinary. In order to reach the highest customer satisfaction, you need to ensure your services are ‘premium’ and personal. With this comes attention to detail.
The top priority of hospitality professionals is to ensure that every guest has the best experience possible. This requires you to be hyper-vigilant about every detail from the top to the bottom, ranging from the fresh flowers at the lobby, the carefully folded napkins on the dining table, the soothingly scented and thoroughly cleaned rooms, to the efficient check-in and check-out process at the front desk.
Efficient Problem Solving
Working in the hospitality industry, you face all kinds of situations everyday. It requires hospitality professionals to handle multiple responsibilities smoothly and simultaneously. Thinking quickly, making decisive decisions and responding sensitively to customers’ and employees’ questions and concerns are a hospitality professional’s most important job duty.
An empathetic heart and genuine effort to fix things goes a long way when problems occur. You need to keep calm and handle everything in a timely fashion. After all, you are the one whom people expect to take things under control. The ability to come up with creative solutions, and implement visionary ideas to offer the best outcome is the key to differentiate you and all other candidates in the field of hospitality.
Get The Best Out Of Your Education
There is no shortcut to success in the hospitality industry— but with the right training and qualifications, you can surely thrive in this industry. A successful hospitality professional is goal-oriented, driven, hard-working, and eager to learn. Both hands-on practice and classroom learning is needed to pave the way for a successful hospitality career. Whether or not you already work in hospitality, the first thing you should do is to equip yourself with education and learn the modern standards and practices of the industry.
After you’ve earned a diploma and joined the workforce, you should never stop learning, whether it’s reading books, attending conferences, or shadowing alongside your co-workers or superiors. No matter what position you’re at, it is important to gain professional career training that gives you the skills to succeed.
Be Prepared for Emergencies
No matter how hard you try to avoid them, emergency situations are going to occur at some point in your career. Whether you work at a restaurant, a bar, or a hotel, as long as there are customers, emergency situations will fall into your hands. In the hospitality industry, the manner in which you respond to an emergency is the key to your success.
If you are able to remain calm and respond swiftly, keeping your guests safe and happy, you will be able to uphold both your company’s and your own reputation. Make sure that you’ve obtained the necessary risk management skills, and that the emergency procedures are in place while all staff and guests are aware.
Eager To Learn New Things
If you aim to develop a successful career in the fast-paced hospitality industry, you need to always be on your toes to keep up with every new trend and every new standard. You are expected to handle surprises smoothly, identify customer’s needs swiftly, and solve problems effectively. This requires you to have an innovative attitude and the desire to learn new things. As a hospitality professional, it is important that you keep learning, and keep up-to-date with new developments in the industry. If you don’t have an open mind to learn new things, you’ll soon to forgotten in the forever-changing hospitality field.
As the largest career college in Canada with 50 campuses across the country, Academy of Learning College attributes the growth in our success to identifying the gap between the formal education available and the realities of the working world. We fulfill the needs of learners by developing customized programs for each student, while meeting the requirements for convenient and effective training at an affordable cost. Browse our program list by province and find the best program that suits your needs!