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Customer Service & Information Clerk

Customer Service & Information Clerk

Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

The objective of this program is to provide students with opportunities to acquire and apply knowledge of customer service & information skills to meet the demands of today’s businesses.


* Not all programs are offered at each location.

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Career Opportunities

Careers which correspond to the skills learned include:

  • Library Clerk
  • Courtesy Receptionist
  • Complaint, Inquiries, or Information Clerk
  • Order and Payment Clerk
  • Customer Service Representative

CORE COURSES

Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 25 words per minute (WPM)
  • Operating Systems
    Basic level of proficiency in a Windows operating system
  • Word Processing
    Intermediate level of proficiency in Microsoft Word
  • Spreadsheets
    Intermediate level of proficiency in Microsoft Excel
  • Database Management
    Basic level of proficiency in Microsoft Access
  • Office Skills
    Office Procedures Level 1, basic level of proficiency in Microsoft Outlook, Internet Fundamentals, and Personal Computer Fundamentals for End Users
  • Help Desk & Call Centre Skills
    Telephone Communication Skills
  • Business Skills
    Customer Service, Business Math, Business Verbal Communication, Grammar Essentials for Business Writing, and Business Correspondence Level 1
  • Simulations & Drills
    Customer Service Practical Simulation
  • Job Readiness/Employability Skills
    Job Search and Résumé Writing
  • Program Type:Diploma
  • Anticipated salary:C$24,158 - C$47,101
  • (Information from PayScale Canada)
  • Program Duration:23 Weeks
  • Program Notes:Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.
  • Program Category:Business
  • Program Syllabus:Click to Download
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