Medical Office Management

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Program Info:

Admission Requirements

  • Clear Criminal Record Check


  • Completion of Grade 12 or equivalent, or 19 years of age or older with completion of the CAST testing


  • Adequate level of physical health to be able to fulfill job requirements


  • Completion of Wonderlic admission test with minimum score of 18


  • Good command of the English language – both written and verbal


  • N-95 Mask Fit Testing which may be mandatory based on provincial requirements


  • Hepatitis B, other vaccinations and/or a TB test may be required by this industry


  • Completion of standard registration form


Program Highlights

With the aging population, the tremendous advancements in technology, and our demand for the best quality of life, the healthcare industry is facing a growing shortage of well-trained personnel. Throughout the North American healthcare industry, there is an acute need to increase the size of the workforce, and raise the skill level of that workforce.

This program is designed to provide employment- ready and comprehensively-trained graduates. Successful graduates will achieve the Certified Medical Assisting Professional (CMAP) designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative and clinical support capacity in the medical industry, and are prepared to advance into a management or supervisor role within a medical clinic/facility.

* Not all programs are offered at each location.

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Career Opportunities

Graduates of this program are qualified to work in a wide variety of healthcare settings and occupations. Job titles vary per location, but graduates are an integral part of many healthcare settings, including:

  • Physicians’ Offices and Clinics
  • Mental Healthcare Centres/Facilities
  • Allied Health Care Centres
  • Complementary and Alternative Medicine Clinics such as Chiropractic and Acupuncture Centres
  • Long Term and Extended Care Facilities
  • Medical Research Facilities
  • Medical Laboratory and Diagnostic Imaging Centres
  • Physiotherapy and Occupational Therapy Clinics
  • Group Homes and Community Living Societies
  • Wellness and Fitness Centres
  • Rehabilitation Centres
  • Family Planning Clinics
  • Regional Health Authorities
  • Human Resources
  • Customer Service
  • Not-for-Profit Healthcare Foundations
  • Hospital Admissions and E.R. Departments, such as Switchboard, Information, and Patient Registration
  • Ambulatory and Outpatient Departments
  • Laboratory and X-Ray Departments
  • Medical Finance and Administrative Departments
  • Booking, O.R. Bed Booking
  • Health Records Departments


Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 25 words per minute (WPM).
  • Office Skills
    Personal Computer Fundamentals for End Users, Office Procedures Level 1, and Internet Fundamentals
  • Accounting
    Basic Bookkeeping Levels 1 and 2, ACCPAC 500 ERP 5.5 – General Ledger, Accounts Receivable, and Accounts Payable, QuickBooks Premier, and Sage 50 Premium Accounting
  • Business Skills
    Business Math, Grammar Essentials for Business Writing, Customer Service, Workplace Success/Intrapreneurship
  • Word Processing
    Advanced level of proficiency in Microsoft Word
  • Spreadsheets
    Advanced Level of Proficiency in Microsoft Excel
  • Database Management
    Basic Level of Proficiency in Microsoft Access
  • Operating Systems
    Advanced Level of Proficiency in a Windows operating system
  • Spreadsheets
    Advanced Level of Proficiency in Microsoft Excel
  • Simulations and Drills
    Practical Applications 4 Units and Business & Office Accounting Clerk practical Simulation
  • Job Readiness/Employability Skills
    Job Search and Resume Writing and Thought Patterns for a Successful Career

Semester 1

  • Introduction to Keyboarding
  • Keyboard Skill Building Levels 1 and 2
  • Microsoft Word – Levels 1, 2, and 3
  • Microsoft Excel – Level 1
  • Microsoft Access – Level 1
  • Microsoft Outlook – Levels 1 and 2
  • Microsoft PowerPoint Level 1 and 2
  • Business Correspondence Level 1
  • Basic Bookkeeping Level 1
  • QuickBooks Premier
  • Management Fundamentals
  • Business Supervisory Skills
  • Human Resource Management
  • Marketing and Sales
  • Thought Patterns for a Successful Career
  • Job Search and Résumé Writing

Semester 2

  • Introduction to Medical Terminology
  • Anatomy and Physiology Parts 1 and 2
  • Medical Office Procedures
  • Introduction to Medical Transcription
  • Clinical Procedures
  • EHR, Billing and Coding
  • Medical Practice marketing
  • Clinic Management and Profitability
  • Clinical Placement
  • Program Type:

    Diploma & Certificate

  • Anticipated salary:

    C$32,942 – C$61,415 (Information from PayScale Canada)

  • Program Duration:

    15 – 36 Weeks

  • Program Notes:

    Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.

  • Program Category:


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