This course is designed to prepare students for the CompTIA A+ 220-902 certification exam. The 220-902 certification exam is the second exam towards the CompTIA A+ Certification and covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures. In this course students obtain the skills and knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, understand the basics of virtualization, desktop imaging and deployment.
Personal Computer Fundamentals for Technical Users course or equivalent knowledge of personal computers, basic networking, and security and CompTIA A+ 220-901 course.
A student textbook is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate. Due to the dynamic nature of the IT industry, job success mandates that an individual learns not only the theory, but also obtains the skill to locate resources that provide answers and help solve problems on the job. We encourage our students to develop research and study skills that will help them make the transition from the classroom to the work environment. Independent thinking is required of anyone considering IT courses and a career in Information Technology.
Module 1: Overview on Windows; Install; Choosing the Correct Disk Format
Module 2: How to Use Windows; Adjusting the Display Settings
Module 3: Configure and Manage the Windows OS; Using Command Line Tools
Module 4: Configure Windows Applications and Lessons; Accessing OneDrive
Module 5: Configure Devices and Drivers; Storage for Windows; Using Device Manager
Module 6: Windows Networking; Types of Servers; Configure Windows Networking
Module 7: Troubleshooting and Optimizing Technologies; Other Operating Systems and Technologies; Frozen Applications in MAC OS X
Module 8: Other Operating Systems and Technologies; Using apt-get
Module 9: Identify Common Features; Using Terminal/Shell Commands
Module 10: Mobile Devices and Operating Systems; Wireless Configuration; Mobile OS Wireless Configuration
Module 11: Set up and Use Client-side Virtualization; Identify Security Threats and Vulnerabilities; Common Prevention Methods; Identifying the Hypervisor
Module 12: Windows Security; Best Practises to Secure a Workstation; Securing Mobile Devices; Adjusting UAC
Module 13: Data Destruction and Disposal Method; Securing SOHO Wireless Networks; Troubleshooting Methodologies; System File Checker; Physically Secure Computers; Using Task Manager
Module 14: Troubleshoot PC OS Issues; Troubleshoot PC Security Issues; Troubleshoot Common Mobile OS Issues; Troubleshooting a PC OS