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PC Support Specialist - Nova Scotia

PC Support Specialist

Program Info:

Admission Requirements

Grade 12 or equivalent. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. Full time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Program Highlights

This program prepares students to address the problems they may encounter when supporting personal computers in an office environment. It provides in-depth knowledge of both computer hardware and software and prepares students to take the CompTIA A+, Network+, and Server+ certification exams. Students will gain practical, hands-on experience in trouble shooting computer problems and assembling a computer.


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Career Opportunities

Skilled PC Support Specialists are in high demand in today’s highly skilled environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists who may, in turn, become invaluable members of a management team.

Core Courses

Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 25 words per minute.
  • Operating Systems
    Advanced level of proficiency in a Windows operating system
  • Word Processing
    Intermediate level of proficiency in Microsoft Word
  • Spreadsheets
    Intermediate level of proficiency in Microsoft Excel
  • Graphic/Presentations
    Basic level of proficiency in Microsoft PowerPoint or basic level of proficiency in Publisher
  • Database Management
    Advanced level of proficiency in Microsoft Access
  • Office Skills
    Microsoft Outlook Level 1, Internet Fundamentals and Personal Computer Fundamentals for Technical Users
  • Business Skills
    Customer Service Essentials and Management Fundamentals OR Workplace Success/Intrapreneurship
  • Help Desk and Call Centre Skills
    Help Desk Support Analyst
  • PC Troubleshooting
    CompTIA A+ Certification: 220-801 and CompTIA A+ Certification: 220-802
  • Computer Networking
    CompTIA Network +, CompTIA Server +, and CompTIA Security +
  • Job Readiness/Employability Skills
    Job Search and Résumé Writing and Occupational Health and Safety
  • Optional 4 week work term
  • Program Type:Diploma
  • Anticipated salary:C$31,135 - C$60,587
  • (Information from PayScale Canada)
  • Program Duration:49 Weeks
  • Program Notes:Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.
  • Program Category:I.T
  • Program Syllabus:Click to Download
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