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Customer Service Representative

Customer Service Representative

Program Info:

Admission Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.


* Not all programs are offered at each location.

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Career Opportunities

Graduates of this program have a varied choice of positions available to them, ranging from Inbound/Outbound marketing or Order Desk Support, Reservations and Outbound Sales, to Team Leaders and Supervisors of Call Centres.

CORE COURSES

Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 40 words per minute (WPM).
  • Operating Systems
    Basic level of proficiency in a Windows operating system
  • Word Processing
    Basic level of proficiency in Microsoft Word
  • Spreadsheets
    Basic level of proficiency in Microsoft Excel
  • Database Management
    Basic level of proficiency in Microsoft Access
  • Office Skills
    Personal Computer Fundamentals for End Users, basic level of proficiency in Microsoft Outlook, and Internet Fundamentals
  • Help Desk & Call Centre Skills
    Call Centre Industry Overview, Call Centre Equipment and Technology, Telephone Communication Skills, Call Centre Telephone Sales, Career Options and Opportunities, and Team Dynamics and Personal Development
  • Business Skills
    Customer Service Essentials
  • Program Type:Certificate
  • Anticipated salary:C$23,941 - C$46,392
  • (Information from PayScale Canada)
  • Program Duration:20 Weeks
  • Program Notes:Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.
  • Program Category:Business
  • Program Syllabus:Click to Download
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