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Community Service Worker

Community Service Worker

Program Info:

Admission Requirements

  • Clear Criminal Record Check with Vulnerable Sector Check
  • 19 years of age or older (varies, depending on province-specific ministry requirements)
  • Grade 12 or equivalent, or Mature Student Status with successful completion of CAST testing
  • Adequate level of physical health to be able to fulfill job requirements (as stated in self-assessment)
  • Other medical tests (e.g., TB Test) or proof of vaccinations (e.g., Hepatitis B) may be required by industry prior to placement
  • Good command of the English language – both written and oral (as per completion of the Wonderlic SLE admission test with a minimum score of 18)
  • Completion of standard registration form

Program Highlights


With the aging population, the tremendous advancements in technology, and our demand for the best quality of life, the healthcare industry is facing a growing shortage of well-trained personnel. Throughout the North American healthcare industry, there is an acute need to increase the size of the workforce, and raise the skill level of that workforce.

A well-trained Community Service Worker (CSW) is equipped with a flexible, adaptable career. Social and community service workers administer and implement a variety of social assistance programs and community services. They assist clients to address personal and social problems. They are employed by social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities, and other establishments.

This program provides students with the base knowledge, skills, and work experience to become permanently employable in a CSW setting. Skill development is delivered in three areas:
  • Comprehensive community service worker knowledge, which includes psychology, sociology, family life, mental health, addictions, criminology, dealing with at-risk populations, case management, counselling, ethics, business communication, report writing, and government and social services
  • Full range of computer and office skills, including current software applications, keyboarding skills, and personal and professional development
  • On-site work experience through participation in a 160 hour Clinical Placement at an approved CSW facility

* Not all programs are offered at each location.

Available at...

Career Opportunities

Graduates of this program are qualified to work in a wide variety of CSW settings and occupations. Job titles vary per location, but graduates are an integral part of many settings, including:

  • Youth centres and youth protection services
  • Individual and family services
  • Civic and social organizations
  • Out-patient care centres
  • Local Community Service Centres (CLSC)
  • Vocational rehabilitation services
  • Educational services
  • Community food and housing
  • Emergency relief services

CORE COURSES

Part A: Computer and Business Office Skills

  • Introduction to Keyboarding
  • Keyboard Skill Building Level 1
  • Microsoft Windows Level 1
  • Microsoft Word – Level 1
  • Microsoft Excel – Level 1
  • Microsoft Access – Level 1
  • Microsoft Outlook – Level 1
  • Thought Patterns For A Successful Career
  • Job Search and Résumé Writing

Part B: CSW Administrative/Clinical

  • Psychology Fundamentals
  • Sociology and Family Life in Canada
  • Introduction to Mental Health and Addictions
  • Life-Span Development
  • Criminology and At-Risk Populations
  • Case Management, Counselling, and Ethics
  • Business Communication and Report Writing
  • Government and Social Services
  • Standard First Aid
  • Basic Rescuer (Level C) CPR Certification

Part C: Work Experience

  • Preceptorship
  • Program Type:Diploma
  • Anticipated salary:C$28,502 - C$48,307
  • (Information from PayScale Canada)
  • Program Duration:32 Weeks
  • Program Notes:Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.
  • Program Category:Community Support Services
  • Program Syllabus:Click to Download
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