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Help Desk Support Analyst

Help Desk Support Analyst

Program Info:

Admission Requirements

Prospective students must be Grade 12 graduates, or equivalent, or have Mature Student status (19 years of age or over with at least one year out of high school) and subject to the discretion of the college Director. Grade 12 or equivalent graduates who cannot supply appropriate proof and Mature Students will be required to complete an entrance examination to properly assess their personal strengths and weaknesses. The minimum passing grade for this examination is 75%.


* Not all programs are offered at each location.


Program Prerequisites

Computerized Office Skills Certificate or equivalent proficiency in Keyboarding, Windows, Word, Excel, Access, Outlook, Intro to Personal Computers, and the Internet.



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Program Highlights

This program provides students with the necessary skill and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support, and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications. These are: CompTIA A+ certification with IT Technician designation, and Microsoft Certified Desktop Support Technician (MCDST) certifications.

  • Program Type: Diploma
  • Completion: Less than 1 year
  • Skills: Telephone Communication, Business Writing, Customer Service, Business Correspondence, Office Procedures, Computer skills, MS Office, Keyboarding, Windows OS
  • Program Category:Information Technology
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