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Career



Customer Service & Information Clerk - Ontario

Customer Service & Information Clerks specialize in answer customer service by answering enquiries and providing information regarding an business' goods, services and policies.

Customer Service & Information Clerk Responsibilities

Customer Service & Information Clerk duties may include:
  • Responding to telephone and in-person complaints and inquires.
  • Providing information regarding an organization’s goods, services and policies.
  • Entering orders, verifying shipment and sending out invoices.
  • Tracing orders from intake to shipment and troubleshooting delays and problems.
  • Receiving payments and processing information required for the provision of services.

Personal Attributes of a Customer Service & Information Clerk

To be successful with a Customer Service & Information Clerk career, individuals should possess:
  • Good verbal skills
  • Functional reading skills
  • A warm and friendly personality
  • A pleasant telephone manner

Career Training Options

Visit our Customer Service programs page for more information on the Customer Service & Information Clerk training programs offered at Academy of Learning College.


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