Call Centre Customer Representative - New Brunswick

Call Centre Customer Representatives specialize in customer service including Inbound and Outbound marketing services.

Call Centre Customer Representative Responsibilities

Call Centre Customer Representative duties may include:
  • Responding to telephone and in-person complaints and inquires.
  • Providing information regarding an organization’s goods, services and policies.
  • Entering orders, verifying shipment and sending out invoices.
  • Tracing orders from intake to shipment and troubleshooting delays and problems.
  • Receiving payments and processing information required for the provision of services.

Personal Attributes of a Call Centre Customer Representative

To be successful with a Call Centre Customer Representative career, individuals should possess:
  • Good customer/client skills.
  • Well organized.
  • Verbal and written communication skills.
  • Aptitude to learn new application software.
  • Team worker.
  • A good command of the English language.

Career Training Options

Visit our Customer Service programs page for more information on the Call Centre Customer Representative training programs offered at Academy of Learning College.

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