Courses
Accounting
Accounting
Business Skills – Managing and Marketing
Business Skills – Managing and Marketing
Business Administration Integrative Project
Business Correspondence – Level 1
Business Correspondence – Level 2
Business in the Electronic Age
Business Negotiations and Contracts
Conference and Event Management
Grammar Essentials for Business Writing
Project Management Fundamentals Level 1
COMPUTER NETWORKING
COMPUTER NETWORKING
DATABASE MANAGEMENT
DATABASE MANAGEMENT
Graphics/Presentation
Graphics/Presentation
Healthcare
Healthcare
Anatomy and Physiology Part 1 - Online
Anatomy and Physiology Part 2 - Online
Clinic Management and Profitability
Healing Mobility and Home Support
Health Unit Coordinator Level 1
Health Unit Coordinator Level 1 - Online
Health Unit Coordinator Level 2
Health Unit Coordinator Level 2 - Online
Health Unit Coordinator Level 3
Health Unit Coordinator Level 3 - Online
Introduction to Medical Terminology
Introduction to Medical Terminology - ILS
Introduction to Medical Terminology - Online
Introduction to Medical Transcription
Introduction to Medical Transcription - Online
Introduction to the HCA Profession
Medical Office Clinical Procedures
Medical Office Procedures - Online
HELP DESK AND CALL CENTRE SKILLS
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Home Inspection and Maintenance
Hospitality
Hospitality
Basic Hotel and Restaurant Accounting
Fundamentals of Destination Management and Marketing
Hospitality Facilities Management & Design
Leadership and Management in the Hospitality Industry
Managing Front Office Operations
Managing Hospitality Human Resources
Managing Services in Food and Beverage Operations
Managing Technology in the Hospitality Industry
Marketing in the Hospitality Industry
Insurance
Insurance
Job Readiness-Employability Skills
Job Readiness-Employability Skills
Keyboarding
Keyboarding
Microsoft Certification
Microsoft Certification
Microsoft Exchange Server 2003 Administration and Maintenance
Microsoft SQL Server 2008 Implementation and Maintenance (SSMS432)
Microsoft Windows 7 Configuring (SSMS680)
Microsoft Windows 7 Enterprise Desktop Support Technician (SSMS685)
Microsoft Windows Server 2003 Active Directory and Network Infrastructure Design
Microsoft Windows Server 2003 Active Directory Strategy and Implementation
Microsoft Windows Server 2003 Environment Management and Maintenance
Microsoft Windows Server 2003 Network Security Design
Microsoft Windows Server 2003 Network Services Management
Microsoft Windows Server 2003 Network Services Planning and Maintenance
Microsoft Windows Server 2008 Configuring Active Directory (SSMS640)
Microsoft Windows Server 2008 Configuring Applications Infrastructure (SSMS643)
Microsoft Windows Server 2008 Server Administration (SSMS646)
Microsoft Windows Server 2008: Enterprise Administration (SSMS647)
Microsoft Windows XP Professional Administration and Maintenance
Supporting and Troubleshooting Applications on MS Windows XP
Office Skills
Office Skills
Operating Systems
Operating Systems
PC Troubleshooting
PC Troubleshooting
Simulations and Drills-non-credit
Simulations and Drills-non-credit
Spreadsheets
Spreadsheets
Customer Service and Information Clerk Practical Simulation Courses
Customer Service and Information Clerk Practical Simulation Course Introduction
The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies.
Course Prerequisite(s)
Customer Service (CSR04E1), Call Centre Industry Overview (CCI00E1), Telephone Sales (CCT00E1), plus WordProcessing, Spreadsheet, and Database courses at a minimum of Level 1.
Course Aim
Students will develop and apply personal and professional skills related to customer service, including effective communication skills, ability to plan and set priorities, effective interpersonal skills, and telemarketing skills. In addition, students will also be utilizing computer-related skills.
Of Interest to
Those who are interested in a career as a Customer Service Representative and/or improving their customer service skills.
Customer Service and Information Clerk Practical Simulation Course Breakdown
This simulation is presented in seven sections and addresses the following:
Section 1:
Customer Service
Section 2:
The Process of Planning and Prioritising Tasks Section 3: Communicating with Customers via the Telephone
Section 4:
In-Person Communication
Section 5:
The Importance of Written Communication
Section 6:
Taking Customer Orders
Section 7:
Effective Methods of Conducting Market Research
Course Notes
This course consists of seven sections, which includes tasks, scenarios, and audio clips. There is no exam associated with this course. However, students are required to complete the tasks found throughout the simulation. There is no constant narrated instruction for this simulation; students are required to work independently with the exception of two narrated tasks.
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Videos
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Accounting Graduate - Dharmendra's Story
"It built my confidence to work in Canada."
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Healthcare Graduate - Josie's Story
"Academy of Learning prepared me to work in the real world."
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Office Administration Graduate - Luz's Story
"They created an incredible environment for students."
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Healthcare Graduate - Carolyn's Story
"It's a very positive experience."
