Courses

Customer Service and Information Clerk Practical Simulation Courses

Customer Service and Information Clerk Practical Simulation Course Introduction

The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies.

Course Prerequisite(s)

Customer Service (CSR04E1), Call Centre Industry Overview (CCI00E1), Telephone Sales (CCT00E1), plus WordProcessing, Spreadsheet, and Database courses at a minimum of Level 1.

Course Aim

Students will develop and apply personal and professional skills related to customer service, including effective communication skills, ability to plan and set priorities, effective interpersonal skills, and telemarketing skills. In addition, students will also be utilizing computer-related skills.

Of Interest to

Those who are interested in a career as a Customer Service Representative and/or improving their customer service skills.

Customer Service and Information Clerk Practical Simulation Course Breakdown

This simulation is presented in seven sections and addresses the following:

Section 1:

Customer Service

Section 2:

The Process of Planning and Prioritising Tasks Section 3: Communicating with Customers via the Telephone

Section 4:

In-Person Communication

Section 5:

The Importance of Written Communication

Section 6:

Taking Customer Orders

Section 7:

Effective Methods of Conducting Market Research

Course Notes

This course consists of seven sections, which includes tasks, scenarios, and audio clips. There is no exam associated with this course. However, students are required to complete the tasks found throughout the simulation. There is no constant narrated instruction for this simulation; students are required to work independently with the exception of two narrated tasks.

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