Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
Customer Service and Information Clerk Practical Simulation Courses
Customer Service and Information Clerk Practical Simulation Course Introduction
The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies.
Customer Service (CSR04E1), Call Centre Industry Overview (CCI00E1), Telephone Sales (CCT00E1), plus WordProcessing, Spreadsheet, and Database courses at a minimum of Level 1.
Students will develop and apply personal and professional skills related to customer service, including effective communication skills, ability to plan and set priorities, effective interpersonal skills, and telemarketing skills. In addition, students will also be utilizing computer-related skills.
Of Interest to
Those who are interested in a career as a Customer Service Representative and/or improving their customer service skills.
Customer Service and Information Clerk Practical Simulation Course Breakdown
This simulation is presented in seven sections and addresses the following:
The Process of Planning and Prioritising Tasks Section 3: Communicating with Customers via the Telephone
The Importance of Written Communication
Taking Customer Orders
Effective Methods of Conducting Market Research
This course consists of seven sections, which includes tasks, scenarios, and audio clips. There is no exam associated with this course. However, students are required to complete the tasks found throughout the simulation. There is no constant narrated instruction for this simulation; students are required to work independently with the exception of two narrated tasks.
- Accounting Graduate - Dharmendra's Story "It built my confidence to work in Canada."
- Healthcare Graduate - Josie's Story "Academy of Learning prepared me to work in the real world."
- Office Administration Graduate - Luz's Story "They created an incredible environment for students."
- Healthcare Graduate - Carolyn's Story "It's a very positive experience."