Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
CompTIA A+ Certification: Essentials Courses
CompTIA A+ Certification: Essentials Course Introduction
CompTIA A+ Certification: Essentials course lays out the foundation for entry-level IT Professionals. This course is designed to prepare students for the CompTIA A+ Essentials certification exam. Upon completion of this course, students gain skills and knowledge necessary to perform tasks on computer hardware and operating systems, such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventative maintenance with additional elements of soft skills and security.
Introduction to Personal Computers course or equivalent knowledge of personal computers.
At the end of this course, students obtain the knowledge required to pass the CompTIA A+ Certification: Essentials exam (220-701). Students also possess the basic skills and knowledge required to provide entry-level computer support.
Of Interest to
Those individuals interested in pursuing a career in IT, specifically related to PC technology. Also of interest to those wishing to obtain a CompTIA A+ Certification.
Course manual provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Industry Certification Preparation
CompTIA A+ Certification
This course in combination with CompTIA A+ Practical Application (SSCAC702W7) course prepares the student to write CompTIA A+ Certification exams.
Method of Delivery
Online training supported by Academy of Learning College facilitators or online instructors.
Motherboards: Form Factor, Components, and Memory Slots; Motherboards: Architecture, Sockets, Slots, and Disks; Computer Storage Devices and Power Supplies; Identifying Motherboards, Storage, and Power Options; CPUs and Cooling Technologies; Memory Types and Characteristics; Identifying CPUs and Memory Types
Display Devices; Peripheral Devices; Types of Adapter Cards; Configuring Display Devices, Peripherals, and Adapters; Configuring and Powering Laptops; Installing and Configuring Printers; Configuring Laptops and Printers
Windows OS, Upgrading, and Compatibility; Installing Windows OS; Updating Device Drivers and Migrating User Accounts; Installing a Windows Operating System
Using the Windows Operating System Interface; Managing the Windows Operating Systems; Using the Windows Operating Systems; Command-line Utilities; Windows Boot Sequence and Options
The Troubleshooting Process and Tools; Troubleshooting Hardware, Hardware Problems; Troubleshooting Operating System and Application Issues; Troubleshooting Printers and Laptops; Troubleshooting OS, Printer, and Laptop Problems
Security Concepts and Technologies; Security Features and Connections; Setting Firewall Exceptions and Wireless Connections; Malicious Software Detection and Prevention; Networking Fundamentals, Devices, and Protocols; Network Types and Wireless Configuration; Performing Basic Network Configurations; Network Cables and Connectors
Environmental and Safety Procedures; Professionalism and Communication in Technical Support; Making the Workplace Safe and Communicating Effectively; Windows OS and Driver Updates; Disk Management Tools; Data Backup and Restore; Performing Updates, Disk Management, and Backups; Preventative Maintenance in the Workplace
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