Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
Office Procedures – Level 2 Courses
Office Procedures Course Introduction
This course covers a variety of topics as it simulates an office environment and challenges students with tasks that they would typically perform. Students develop an understanding of the various levels of management and associated responsibilities. They also learn about the various forms used in an office and how to complete these forms. A section on organizing workspace, planning work activities, and using a scheduling system to plan events is included. Students also learn about reprographics, preparing for a meeting, procedures to follow in a meeting, and requirements when making travel arrangements.
This course consists of six Lessons and a Final Exam. Each Lesson is divided into Sections with related Tasks. There are questions at the end of each Lesson designed to reinforce the concepts the student has learned in the Lesson.
Office Procedures Level 1, Introduction to Personal Computers, Microsoft Word Level 1, and Microsoft Excel Level 1, or equivalent.
To familiarize the participant with office functions and procedures, building on concepts learned in Office Procedures Level 1.
Of Interest to
Those who plan to work in an office environment.
Office Procedures Course Breakdown
Understanding the Organizational Structure; Exploring the Levels of Management; Identifying the Support Staff; Examining Departmental Functions
Planning Your Day; Working with Reminder Systems; Organizing Your Workspace; Managing Stress in the Workplace
Examining Business Forms; Preparing Purchasing Forms; Issuing Invoices and Credit Notes; Organizing Statements of Account
Understanding Imaging Technologies; Managing Copier Use; Using Reprographic Services; Copying and Copyright Laws
Organizing Meetings; Planning Conferences and Events; Understanding Teleconferencing
Planning a Business Trip; Preparing the Itinerary; Arranging Travel Funds; Organizing Travel Details
Course manual provided for ongoing reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
- Accounting Graduate - Dharmendra's Story "It built my confidence to work in Canada."
- Healthcare Graduate - Josie's Story "Academy of Learning prepared me to work in the real world."
- Office Administration Graduate - Luz's Story "They created an incredible environment for students."
- Healthcare Graduate - Carolyn's Story "It's a very positive experience."