Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
Office Procedures – Level 1 Courses
Office Procedures Course Introduction
This course will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.
This course consists of six Lessons and a Final Exam. Each Lesson is divided into Sections with related Tasks. There are questions at the end of each Lesson designed to reinforce the concepts the student has learned in the Lesson.
Introduction to Windows course (98, 2000 or later), Introduction to Personal Computers, Microsoft Word Level 1, and Microsoft Excel Level 1, or equivalent.
To familiarize the participant with basic office functions and procedures.
Of Interest to
Those who plan to work in an office environment.
Office Procedures Course Breakdown
Selecting the Right Words; Working with Punctuation; Understanding Writing Style Mechanics; Making Use of Reference and Resource Tools
Exploring Key Banking Services; Preparing Current Account Deposit Slips; Issuing Checks with Stubs; Reconciling the Bank Statement; Managing Petty Cash
Understanding Records Management; Applying Alphabetical Filing Rules; Using Filing Systems; Exploring Filing Equipment and Supplies; Establishing Filing Procedures
Examining Postal Services; Researching Postal Rates; Using Postal Codes and ZIP Codes; Managing Incoming and Outgoing Mail; Working with Courier and Shipping Services
Understanding Telephone Equipment and Systems; Working with the Telephone Directory; Exploring Telephone Services; Managing Business Calls; Using Facsimile Services
Identifying Qualities of Effective Employees; Applying Social and Interpersonal Skills; Dealing with Business Callers and Visitors; Listening Skills for Dealing with the Public
Course manual provided for ongoing reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Office Procedures – Level 2 (OFP03E2)
- Accounting Graduate - Dharmendra's Story "It built my confidence to work in Canada."
- Healthcare Graduate - Josie's Story "Academy of Learning prepared me to work in the real world."
- Office Administration Graduate - Luz's Story "They created an incredible environment for students."
- Healthcare Graduate - Carolyn's Story "It's a very positive experience."