Courses
Accounting
Accounting
Business Skills – Managing and Marketing
Business Skills – Managing and Marketing
Business Administration Integrative Project
Business Correspondence – Level 1
Business Correspondence – Level 2
Business in the Electronic Age
Business Negotiations and Contracts
Conference and Event Management
Grammar Essentials for Business Writing
Project Management Fundamentals Level 1
COMPUTER NETWORKING
COMPUTER NETWORKING
DATABASE MANAGEMENT
DATABASE MANAGEMENT
Graphics/Presentation
Graphics/Presentation
Healthcare
Healthcare
Anatomy and Physiology Part 1 - Online
Anatomy and Physiology Part 2 - Online
Clinic Management and Profitability
Healing Mobility and Home Support
Health Unit Coordinator Level 1
Health Unit Coordinator Level 1 - Online
Health Unit Coordinator Level 2
Health Unit Coordinator Level 2 - Online
Health Unit Coordinator Level 3
Health Unit Coordinator Level 3 - Online
Introduction to Medical Terminology
Introduction to Medical Terminology - ILS
Introduction to Medical Terminology - Online
Introduction to Medical Transcription
Introduction to Medical Transcription - Online
Introduction to the HCA Profession
Medical Office Clinical Procedures
Medical Office Procedures - Online
HELP DESK AND CALL CENTRE SKILLS
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Home Inspection and Maintenance
Hospitality
Hospitality
Basic Hotel and Restaurant Accounting
Fundamentals of Destination Management and Marketing
Hospitality Facilities Management & Design
Leadership and Management in the Hospitality Industry
Managing Front Office Operations
Managing Hospitality Human Resources
Managing Services in Food and Beverage Operations
Managing Technology in the Hospitality Industry
Marketing in the Hospitality Industry
Insurance
Insurance
Job Readiness-Employability Skills
Job Readiness-Employability Skills
Keyboarding
Keyboarding
Microsoft Certification
Microsoft Certification
Microsoft Exchange Server 2003 Administration and Maintenance
Microsoft SQL Server 2008 Implementation and Maintenance (SSMS432)
Microsoft Windows 7 Configuring (SSMS680)
Microsoft Windows 7 Enterprise Desktop Support Technician (SSMS685)
Microsoft Windows Server 2003 Active Directory and Network Infrastructure Design
Microsoft Windows Server 2003 Active Directory Strategy and Implementation
Microsoft Windows Server 2003 Environment Management and Maintenance
Microsoft Windows Server 2003 Network Security Design
Microsoft Windows Server 2003 Network Services Management
Microsoft Windows Server 2003 Network Services Planning and Maintenance
Microsoft Windows Server 2008 Configuring Active Directory (SSMS640)
Microsoft Windows Server 2008 Configuring Applications Infrastructure (SSMS643)
Microsoft Windows Server 2008 Server Administration (SSMS646)
Microsoft Windows Server 2008: Enterprise Administration (SSMS647)
Microsoft Windows XP Professional Administration and Maintenance
Supporting and Troubleshooting Applications on MS Windows XP
Office Skills
Office Skills
Operating Systems
Operating Systems
PC Troubleshooting
PC Troubleshooting
Simulations and Drills-non-credit
Simulations and Drills-non-credit
Spreadsheets
Spreadsheets
Office Procedures – Level 1 Courses
Office Procedures Course Introduction
This course will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.
This course consists of six Lessons and a Final Exam. Each Lesson is divided into Sections with related Tasks. There are questions at the end of each Lesson designed to reinforce the concepts the student has learned in the Lesson.
Course Prerequisite(s)
Introduction to Windows course (98, 2000 or later), Introduction to Personal Computers, Microsoft Word Level 1, and Microsoft Excel Level 1, or equivalent.
Course Aim
To familiarize the participant with basic office functions and procedures.
Of Interest to
Those who plan to work in an office environment.
Office Procedures Course Breakdown
Lesson 1:
Selecting the Right Words; Working with Punctuation; Understanding Writing Style Mechanics; Making Use of Reference and Resource Tools
Lesson 2:
Exploring Key Banking Services; Preparing Current Account Deposit Slips; Issuing Checks with Stubs; Reconciling the Bank Statement; Managing Petty Cash
Lesson 3:
Understanding Records Management; Applying Alphabetical Filing Rules; Using Filing Systems; Exploring Filing Equipment and Supplies; Establishing Filing Procedures
Lesson 4:
Examining Postal Services; Researching Postal Rates; Using Postal Codes and ZIP Codes; Managing Incoming and Outgoing Mail; Working with Courier and Shipping Services
Lesson 5:
Understanding Telephone Equipment and Systems; Working with the Telephone Directory; Exploring Telephone Services; Managing Business Calls; Using Facsimile Services
Lesson 6:
Identifying Qualities of Effective Employees; Applying Social and Interpersonal Skills; Dealing with Business Callers and Visitors; Listening Skills for Dealing with the Public
Course Notes
Course manual provided for ongoing reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Next Level
Office Procedures – Level 2 (OFP03E2)
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