Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
Microsoft Outlook – Level 1 Courses
Microsoft Outlook Course Introduction
In this course, students will learn how to use both the e-mail program and the personal information manager components of Microsoft Outlook. The skills learned in this course will help students use Microsoft Outlook effectively both at work and in your personal life.
Students accomplish the learning objectives for each lesson through a series of hands-on tasks, for which they are given step-by-step instructions and desired result checkpoints. The tasks provide ample opportunity for students to practice, apply, and develop the skills covered in the course.
A practice exercise and review questions are included at the end of each lesson to measure progress and reinforce the skills learned. There is also a lab exercise at the end of the course to provide further practice and review to reinforce the topics learned throughout the course, and to help prepare students for the exam.
Introduction to Windows course, or equivalent.
To provide an overview and introduction to Microsoft Outlook, in order to create and manipulate spreadsheets.
Of Interest to
Those with little or no experience using email client or personal information manager applications, who want to use Outlook to manage email, contacts, scheduling, and tasks. This course will also be of special interest to individuals or workgroups interested in increasing productivity.
Microsoft Outlook Course Breakdown
Introduction to Microsoft Outlook; Exploring the Microsoft Outlook Environment; Getting Help While You Work; Getting Started with E-mail
Sending and Receiving Messages; Working with Message Attachments; Replying to and Forwarding Messages; Organizing Mail Using Folders
Creating and Using Contacts; Printing Contacts; Organizing and Finding Contacts; Using the Address Book
Viewing and Organizing the Calendar; Scheduling Appointments and Events; Managing Calendar Items; Printing
Creating and Editing Tasks; Assigning and Tracking Tasks; Viewing and Organizing Tasks
Using Journal; Using Notes
Course manual is provided for on-going reference.
There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Microsoft Outlook – Level 2 (OTL07M2)
Method of Delivery
Integrated Learning™ System training facilitated by Academy of Learning College facilitators.
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