Courses
Accounting
Accounting
Business Skills – Managing and Marketing
Business Skills – Managing and Marketing
Business Administration Integrative Project
Business Correspondence – Level 1
Business Correspondence – Level 2
Business in the Electronic Age
Business Negotiations and Contracts
Conference and Event Management
Grammar Essentials for Business Writing
Project Management Fundamentals Level 1
COMPUTER NETWORKING
COMPUTER NETWORKING
DATABASE MANAGEMENT
DATABASE MANAGEMENT
Graphics/Presentation
Graphics/Presentation
Healthcare
Healthcare
HELP DESK AND CALL CENTRE SKILLS
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Home Inspection and Maintenance
Hospitality
Hospitality
Basic Hotel and Restaurant Accounting
Fundamentals of Destination Management and Marketing
Hospitality Facilities Management & Design
Leadership and Management in the Hospitality Industry
Managing Front Office Operations
Managing Hospitality Human Resources
Managing Services in Food and Beverage Operations
Managing Technology in the Hospitality Industry
Marketing in the Hospitality Industry
Insurance
Insurance
Job Readiness-Employability Skills
Job Readiness-Employability Skills
Keyboarding
Keyboarding
Microsoft Certification
Microsoft Certification
Microsoft Exchange Server 2003 Administration and Maintenance
Microsoft SQL Server 2008 Implementation and Maintenance (SSMS432)
Microsoft Windows 7 Configuring (SSMS680)
Microsoft Windows 7 Enterprise Desktop Support Technician (SSMS685)
Microsoft Windows Server 2003 Active Directory and Network Infrastructure Design
Microsoft Windows Server 2003 Active Directory Strategy and Implementation
Microsoft Windows Server 2003 Environment Management and Maintenance
Microsoft Windows Server 2003 Network Security Design
Microsoft Windows Server 2003 Network Services Management
Microsoft Windows Server 2003 Network Services Planning and Maintenance
Microsoft Windows Server 2008 Configuring Active Directory (SSMS640)
Microsoft Windows Server 2008 Configuring Applications Infrastructure (SSMS643)
Microsoft Windows Server 2008 Server Administration (SSMS646)
Microsoft Windows Server 2008: Enterprise Administration (SSMS647)
Microsoft Windows XP Professional Administration and Maintenance
Supporting and Troubleshooting Applications on MS Windows XP
Office Skills
Office Skills
Operating Systems
Operating Systems
PC Troubleshooting
PC Troubleshooting
Simulations and Drills-non-credit
Simulations and Drills-non-credit
Spreadsheets
Spreadsheets
Supporting and Troubleshooting Applications on MS Windows XP Courses
Supporting and Troubleshooting Applications on MS Windows XP Course Introduction
This course is the second of two courses designed to prepare the student for the Microsoft Certified Desktop Support Technician (MCDST) certification exams. During this course, students gain the knowledge and skill required to troubleshoot basic problems end users will face related to configuring and maintaining applications, such as Microsoft Office, Outlook Express, and Internet Explorer, which run on Microsoft Windows XP Operating System. Students gain a working knowledge of operating in a workgroup environment and how end users are affected by each environment. At the end of this course students gain the knowledge and skills necessary to pass the second of two exams required for certification.
Course Prerequisites
An introduction to Windows, Supporting Microsoft Windows XP Client Operating Systems, and a basic understanding of Microsoft Office Applications.
Course Aim
This course prepares students to write the following Microsoft exam: 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Of Interest to
This course provides a basis toward certification as a Microsoft Certified Desktop Support Technician (MCDST). It will be of interest to IT professionals who will provide help desk support for Windows XP operating systems.
Supporting and Troubleshooting Applications on MS Windows XP Course Breakdown
Module 1:
Supporting User Applications on Windows XP
Module 2:
Troubleshooting Desktop Applications
Module 3:
Troubleshooting Internet Explorer
Module 4:
Troubleshooting Outlook
Module 5:
Troubleshooting Office
Module 6:
Troubleshooting Outlook Express
Course Notes
A Student Guide is provided for on-going reference. There is a final exam upon completion of the course. Due to the dynamic nature of the IT industry, job success mandates that an individual learns not only the theory, but also obtains the skill to locate resources that provide answers and help solve problems on the job. We encourage our students to develop research and study skills that will help them make the transition from the classroom to the work environment. Independent thinking is required of anyone considering IT courses and a career in Information Technology.
Program Classification
Information Technology
Training Path
This course is part two of the Microsoft Certified Desktop Support Technician certification preparation program.
Industry Certification Preparation
MCDST This course prepares the student to write Microsoft Exam 70-272.
Learning Method
Online lessons, incorporating lesson plans, and media complemented by labs, exercises, and a hardcopy Student Guide.
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