Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
Supporting and Troubleshooting Applications on MS Windows XP Courses
Supporting and Troubleshooting Applications on MS Windows XP Course Introduction
This course is the second of two courses designed to prepare the student for the Microsoft Certified Desktop Support Technician (MCDST) certification exams. During this course, students gain the knowledge and skill required to troubleshoot basic problems end users will face related to configuring and maintaining applications, such as Microsoft Office, Outlook Express, and Internet Explorer, which run on Microsoft Windows XP Operating System. Students gain a working knowledge of operating in a workgroup environment and how end users are affected by each environment. At the end of this course students gain the knowledge and skills necessary to pass the second of two exams required for certification.
An introduction to Windows, Supporting Microsoft Windows XP Client Operating Systems, and a basic understanding of Microsoft Office Applications.
This course prepares students to write the following Microsoft exam: 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Of Interest to
This course provides a basis toward certification as a Microsoft Certified Desktop Support Technician (MCDST). It will be of interest to IT professionals who will provide help desk support for Windows XP operating systems.
Supporting and Troubleshooting Applications on MS Windows XP Course Breakdown
Supporting User Applications on Windows XP
Troubleshooting Desktop Applications
Troubleshooting Internet Explorer
Troubleshooting Outlook Express
A Student Guide is provided for on-going reference. There is a final exam upon completion of the course. Due to the dynamic nature of the IT industry, job success mandates that an individual learns not only the theory, but also obtains the skill to locate resources that provide answers and help solve problems on the job. We encourage our students to develop research and study skills that will help them make the transition from the classroom to the work environment. Independent thinking is required of anyone considering IT courses and a career in Information Technology.
This course is part two of the Microsoft Certified Desktop Support Technician certification preparation program.
Industry Certification Preparation
MCDST This course prepares the student to write Microsoft Exam 70-272.
Online lessons, incorporating lesson plans, and media complemented by labs, exercises, and a hardcopy Student Guide.
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