Supporting Microsoft Windows XP Client Operating Systems Courses

Supporting Microsoft Windows XP Client Operating Systems Course Introduction

This course is the first of two courses designed to prepare the student for the Microsoft Certified Desktop Support Technician (MCDST) certification exams. During this course, students learn how to answer end-user questions related to performing an attended installation of a Windows XP operating system, and troubleshoot and complete installations in which an installation does not start or fails to complete. They learn how to manage and troubleshoot access to files and folders, configure and troubleshoot storage devices, configure the user environment, and troubleshoot network protocols and services. At the end of this course, students gain the knowledge and skills necessary to pass the first of two exams required for the MCDST certification.

Course Prerequisites

Introduction to Personal Computers, Introduction to the Internet, and introduction to Windows, Computer Hardware, (A+ preparation) and Operating System Technologies, (A+ preparation) and a basic understanding of Microsoft Office applications.

Course Aim

This course prepares students to write the following Microsoft exam: 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

Of Interest to

This course provides a basis towards certification as a Microsoft Certified Desktop Support Technician (MCDST). It will be of interest to IT professionals who will provide help desk support for Windows XP operating systems.

Supporting Microsoft Windows XP Client Operating Systems Course Breakdown

Module 1:

Supporting Users

Module 2:

Troubleshooting Installation

Module 3:

Troubleshooting Desktop Management

Module 4:

Troubleshooting File and Folder

Module 5:

Troubleshooting Hardware

Module 6:

Troubleshooting Printers

Module 7:

Troubleshooting Network Connectivity

Course Notes

A Student Guide is provided for on-going reference. There is a final exam upon completion of the course. Due to the dynamic nature of the IT industry, job success mandates that an individual learns not only the theory, but also obtains the skill to locate resources that provide answers and help solve problems on the job. We encourage our students to develop research and study skills that will help them make the transition from the classroom to the work environment. Independent thinking is required of anyone considering IT courses and a career in Information Technology.

Program Classification

Information Technology

Training Path

This course is part one of the Microsoft Certified Desktop Support Technician certification preparation program.

Industry Certification Preparation

MCDST This course prepares the student to write Microsoft Exam 70-271.

Learning Method

Online lessons, incorporating lesson plans, and media complemented by labs, exercises, and a hardcopy Student Guide.