Courses
Accounting
Accounting
Business Skills – Managing and Marketing
Business Skills – Managing and Marketing
Business Administration Integrative Project
Business Correspondence – Level 1
Business Correspondence – Level 2
Business in the Electronic Age
Business Negotiations and Contracts
Conference and Event Management
Grammar Essentials for Business Writing
Project Management Fundamentals Level 1
COMPUTER NETWORKING
COMPUTER NETWORKING
DATABASE MANAGEMENT
DATABASE MANAGEMENT
Graphics/Presentation
Graphics/Presentation
Healthcare
Healthcare
Anatomy and Physiology Part 1 - Online
Anatomy and Physiology Part 2 - Online
Clinic Management and Profitability
Healing Mobility and Home Support
Health Unit Coordinator Level 1
Health Unit Coordinator Level 1 - Online
Health Unit Coordinator Level 2
Health Unit Coordinator Level 2 - Online
Health Unit Coordinator Level 3
Health Unit Coordinator Level 3 - Online
Introduction to Medical Terminology
Introduction to Medical Terminology - ILS
Introduction to Medical Terminology - Online
Introduction to Medical Transcription
Introduction to Medical Transcription - Online
Introduction to the HCA Profession
Medical Office Clinical Procedures
Medical Office Procedures - Online
HELP DESK AND CALL CENTRE SKILLS
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Home Inspection and Maintenance
Hospitality
Hospitality
Basic Hotel and Restaurant Accounting
Fundamentals of Destination Management and Marketing
Hospitality Facilities Management & Design
Leadership and Management in the Hospitality Industry
Managing Front Office Operations
Managing Hospitality Human Resources
Managing Services in Food and Beverage Operations
Managing Technology in the Hospitality Industry
Marketing in the Hospitality Industry
Insurance
Insurance
Job Readiness-Employability Skills
Job Readiness-Employability Skills
Keyboarding
Keyboarding
Microsoft Certification
Microsoft Certification
Microsoft Exchange Server 2003 Administration and Maintenance
Microsoft SQL Server 2008 Implementation and Maintenance (SSMS432)
Microsoft Windows 7 Configuring (SSMS680)
Microsoft Windows 7 Enterprise Desktop Support Technician (SSMS685)
Microsoft Windows Server 2003 Active Directory and Network Infrastructure Design
Microsoft Windows Server 2003 Active Directory Strategy and Implementation
Microsoft Windows Server 2003 Environment Management and Maintenance
Microsoft Windows Server 2003 Network Security Design
Microsoft Windows Server 2003 Network Services Management
Microsoft Windows Server 2003 Network Services Planning and Maintenance
Microsoft Windows Server 2008 Configuring Active Directory (SSMS640)
Microsoft Windows Server 2008 Configuring Applications Infrastructure (SSMS643)
Microsoft Windows Server 2008 Server Administration (SSMS646)
Microsoft Windows Server 2008: Enterprise Administration (SSMS647)
Microsoft Windows XP Professional Administration and Maintenance
Supporting and Troubleshooting Applications on MS Windows XP
Office Skills
Office Skills
Operating Systems
Operating Systems
PC Troubleshooting
PC Troubleshooting
Simulations and Drills-non-credit
Simulations and Drills-non-credit
Spreadsheets
Spreadsheets
HELP DESK AND CALL CENTRE SKILLS Courses
Help Desk and Call Centre Skills courses at Academy of Learning College are designed for individuals pursuing a career in this growing industry or for current professionals seeking to enhance their employability. Courses will provide an overview of industry history and trends, and identify opportunities for securing employment. Students will gain customer service training and problem solving techniques as they learn the tools and technologies common to this type of work.
A wide range of topics will prepare students for the many roles and responsibilities of Help Desk and Call Centre workers, both in becoming an effective team member and in relation to personal development. Students will have many opportunities to practice, apply and develop their communication, analytical and technical skills through the completion of hands-on tasks. Instructors with extensive business training will lead practical exercises and projects to familiarize students with the support centre environment, and essential sales and service skills.
Select a Help Desk and Call Centre Skills course from the list below to find out more information on lesson plans and admission prerequisites.
Course delivery and availability vary based on location.
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Videos
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Accounting Graduate - Dharmendra's Story
"It built my confidence to work in Canada."
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Healthcare Graduate - Josie's Story
"Academy of Learning prepared me to work in the real world."
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Office Administration Graduate - Luz's Story
"They created an incredible environment for students."
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Healthcare Graduate - Carolyn's Story
"It's a very positive experience."
