Medical Office Procedures Courses

Medical Office Procedures Course Introduction

This course provides an opportunity to learn and practice basic traditional and computer-related medical office procedures, and to acquire the necessary skills to work in a variety of medical-oriented workplaces.

While the primary focus of this course is on the role of the medical assistant in a doctor’s office, many of the examples, procedures, and tasks apply to other medical environments such as dental offices, clinics, hospitals, nursing homes, health-care plan and workers’ compensation offices, laboratories, specialists’ practices, medical association offices, etc.

During the course, students learn about health-care personnel and their role in providing quality patient care. Students also learn about medical ethics and the medical environment. Students develop and apply such skills as communicating with patients, health-care providers, and others; handling the medical office reception area; scheduling appointments and managing time; preparing
and processing medical documentation; managing medical records; medical billing (manual and computerized); preparing and processing medical financial records; and handling purchasing and inventory control for medical office supplies. Throughout the course, students are given Internet Web site references to help them expand their medical knowledge.

Included in the course are five appendices of supplemental information.

Course Prerequisite(s)

Word Processing Level 1 course or equivalent. Knowledge
of how to use the Internet beneficial.

Course Aim

To assist students in learning basic medical office procedures, and in acquiring the necessary skills to work in a variety of medical-oriented workplaces.

Of Interest to

Those with little or no previous knowledge of medical office
procedures, and wish to pursue a career in the health-care

Medical Office Procedures Course Breakdown

Module 1:

Health-care Personnel; Medical Office Support Staff;
Medical Ethics; Medical Law; Medical Environment

Module 2:

Communication and Attitude; Reception Techniques;
Telephone Techniques and Technology

Module 3:


Module 4:


Module 5:

Records Management

Module 6:

Medical Plans and Billing

Module 7:

Recording Payments, Statements of Account, and Basic Payroll Procedures

Module 8:

Controlling Inventory

Course Notes

Course manual provided for on-going reference. Upon completion of the course, there is a final exam. Participants who receive 75% or higher on their exam will receive a certificate.

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