Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
Management Fundamentals Courses
Management Fundamentals Course Introduction
Management Fundamentals is an introductory management course that provides students with the essential tools required of today’s effective supervisors or junior managers. The course combines theoretical, how-to information, with practical applications. Students are required to draw on their own experiences, to research information, and to apply their knowledge to typical junior management situations. The course provides students with a balance of soft and hard skills. The soft skills students will develop and apply to realistic case studies include communication, problem-solving, decision-making, negotiating, planning and organizing, time management, facilitating, and co-ordinating. The hard skills include setting goals and objectives; preparing forecasts and budgets; using planning and organizing tools; maintaining records; drafting training and development plans, procedural checklists, and reward initiatives; and developing strategies.
Introduction to the Internet course or equivalent.
To assist students in learning how to handle the basic responsibilities of a managerial position.
Of Interest to
Business people currently in a management position or who plan to be in the future.
Management Fundamentals Course Breakdown
The Management Concept; Levels of Management; Management Styles; Management Tools and Managing Diversity
The Planning and Organizing Process; Planning and Organizing Tools
The Problem-Solving Process; The Decision Making Process; Negotiating Skills
Leading Effectively; Facilitating; Co-Ordinating
Effective Communications; Meeting and Group Discussions
Understanding Time Management; Improving Time Management
Security; Safety; Health
Course manual provided for on-going reference. Upon completion of the course, there is a final exam. Participants who achieve 75% or higher on their exam will receive a certificate.
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