Courses
Accounting
Accounting
Business Skills – Managing and Marketing
Business Skills – Managing and Marketing
Business Administration Integrative Project
Business Correspondence – Level 1
Business Correspondence – Level 2
Business in the Electronic Age
Business Negotiations and Contracts
Conference and Event Management
Grammar Essentials for Business Writing
Project Management Fundamentals Level 1
COMPUTER NETWORKING
COMPUTER NETWORKING
DATABASE MANAGEMENT
DATABASE MANAGEMENT
Graphics/Presentation
Graphics/Presentation
Healthcare
Healthcare
HELP DESK AND CALL CENTRE SKILLS
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Home Inspection and Maintenance
Hospitality
Hospitality
Basic Hotel and Restaurant Accounting
Fundamentals of Destination Management and Marketing
Hospitality Facilities Management & Design
Leadership and Management in the Hospitality Industry
Managing Front Office Operations
Managing Hospitality Human Resources
Managing Services in Food and Beverage Operations
Managing Technology in the Hospitality Industry
Marketing in the Hospitality Industry
Insurance
Insurance
Job Readiness-Employability Skills
Job Readiness-Employability Skills
Keyboarding
Keyboarding
Microsoft Certification
Microsoft Certification
Microsoft Exchange Server 2003 Administration and Maintenance
Microsoft SQL Server 2008 Implementation and Maintenance (SSMS432)
Microsoft Windows 7 Configuring (SSMS680)
Microsoft Windows 7 Enterprise Desktop Support Technician (SSMS685)
Microsoft Windows Server 2003 Active Directory and Network Infrastructure Design
Microsoft Windows Server 2003 Active Directory Strategy and Implementation
Microsoft Windows Server 2003 Environment Management and Maintenance
Microsoft Windows Server 2003 Network Security Design
Microsoft Windows Server 2003 Network Services Management
Microsoft Windows Server 2003 Network Services Planning and Maintenance
Microsoft Windows Server 2008 Configuring Active Directory (SSMS640)
Microsoft Windows Server 2008 Configuring Applications Infrastructure (SSMS643)
Microsoft Windows Server 2008 Server Administration (SSMS646)
Microsoft Windows Server 2008: Enterprise Administration (SSMS647)
Microsoft Windows XP Professional Administration and Maintenance
Supporting and Troubleshooting Applications on MS Windows XP
Office Skills
Office Skills
Operating Systems
Operating Systems
PC Troubleshooting
PC Troubleshooting
Simulations and Drills-non-credit
Simulations and Drills-non-credit
Spreadsheets
Spreadsheets
Business Correspondence – Level 1 Courses
Business Correspondence Course Introduction
This course places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence. The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. Students will learn how to write neutral and inquiry letters, as well as positive and negative letters. Proper punctuation and word usage skills are also addressed. The latter part of the course deals with creating envelopes and labels using Microsoft Word, as well as writing and managing e-mail using Microsoft Outlook. Writing and creating memos, fax cover sheets, and forms using Microsoft Word templates are also covered.
Course Prerequisite(s)
A level 1 (preferably level 2) Word Processing course. Outlook Level 1 may be required for a part of this course.
Course Aim
To expand and upgrade business correspondence skills.
Of Interest to
Those who use correspondence in their business or personal dealings.
Course Notes
Course manual provided for ongoing reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Next Level
Business Correspondence – Level 2 (BSC03E2)
Business Correspondence Course Breakdown
Lesson 1:
Effective Business Writing; Word Usage; Parts of a Business Letter; Letter and Punctuation Styles; Planning and Organizing a Letter; MS Word Templates
Lesson 2:
Positive Letters – Thank You, Acceptance, Confirmation, Congratulation, and Recommendation Letters; Negative Letters – Complaint, Collection, and Refusal Letters
Lesson 3:
Neutral Letters – Acknowledgement, Deferral, Cover, Order, Condolence, and Apology Letters; Inquiry Letters
Lesson 4:
Parts of an Envelope; Creating Envelopes and Labels with MS Word
Lesson 5:
E-mail Writing Guidelines: E-mail Etiquette and Management with MS Outlook; Creating Fax Cover Sheets with MS Word
Lesson 6:
Parts of a Memo; Memo Layout and Writing Guidelines; Creating Memos with MS Word Templates; Creating Forms with MS Word
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