Business Skills – Managing and Marketing
HELP DESK AND CALL CENTRE SKILLS
Home Inspection and Maintenance
Job Readiness-Employability Skills
Simulations and Drills-non-credit
Business Correspondence – Level 1 Courses
Business Correspondence Course Introduction
This course places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence. The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. Students will learn how to write neutral and inquiry letters, as well as positive and negative letters. Proper punctuation and word usage skills are also addressed. The latter part of the course deals with creating envelopes and labels using Microsoft Word, as well as writing and managing e-mail using Microsoft Outlook. Writing and creating memos, fax cover sheets, and forms using Microsoft Word templates are also covered.
A level 1 (preferably level 2) Word Processing course. Outlook Level 1 may be required for a part of this course.
To expand and upgrade business correspondence skills.
Of Interest to
Those who use correspondence in their business or personal dealings.
Course manual provided for ongoing reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
Business Correspondence – Level 2 (BSC03E2)
Business Correspondence Course Breakdown
Effective Business Writing; Word Usage; Parts of a Business Letter; Letter and Punctuation Styles; Planning and Organizing a Letter; MS Word Templates
Positive Letters – Thank You, Acceptance, Confirmation, Congratulation, and Recommendation Letters; Negative Letters – Complaint, Collection, and Refusal Letters
Neutral Letters – Acknowledgement, Deferral, Cover, Order, Condolence, and Apology Letters; Inquiry Letters
Parts of an Envelope; Creating Envelopes and Labels with MS Word
E-mail Writing Guidelines: E-mail Etiquette and Management with MS Outlook; Creating Fax Cover Sheets with MS Word
Parts of a Memo; Memo Layout and Writing Guidelines; Creating Memos with MS Word Templates; Creating Forms with MS Word
- Accounting Graduate - Dharmendra's Story "It built my confidence to work in Canada."
- Healthcare Graduate - Josie's Story "Academy of Learning prepared me to work in the real world."
- Office Administration Graduate - Luz's Story "They created an incredible environment for students."
- Healthcare Graduate - Carolyn's Story "It's a very positive experience."