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  • HELP DESK SUPPORT ANALYST

    This program provides students with the necessary skill and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support, and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications. These are: CompTIA A+ certification and Microsoft Certified Solutions Associate (MCSA) Windows 7 certification.

    Admission Requirements

    Grade 12 or equivalent graduate or Mature Student status (19 years of age or over with at least one year out of high school) and subject to the discretion of the college Director. Grade 12 or equivalent graduates who cannot supply appropriate proof and Mature Students will be required to complete an entrance examination to properly assess their personal strengths and weaknesses.

    Good command of the English language, and be able to work with an individualized learning system, particularly the Integrated Learning™ System, or online learning as applicable, and to follow instructions.

    An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

    Program Prerequisites

    Computerized Office Skills Certificate or equivalent
    proficiency in Keyboarding, Windows, Word, Excel, Access,
    Outlook, Intro to Personal Computers, and the Internet.

    *Not all programs are offered at each location.

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