Academy of LEARNING
Career and Business College
Simply a BETTER Way to Learn!

The Help Desk Support Analyst Diploma program provides students with the necessary skill and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems.

It also introduces the skills necessary to effectively provide remote customer support, and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements.

This program prepares the student for several industry certifications. These are: CompTIA A+ certification with IT Technician designation, and Microsoft Certified Desktop Support Technician (MCDST) certifications.

Students are required to take some elective courses from prescribed study areas.

Admission Requirements

Grade 12 or equivalent or Mature Student Status.

Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.

An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evening, or on weekends.

Program Prerequisites

• Introduction to Keyboarding
• Keyboard Skill Building Level 1
• Introduction to Personal Computers

*Not all programs are offered at each location.