Academy of LEARNING
Career and Business College
Simply a BETTER Way to Learn!

The Call Centre Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, and to provide skills to facilitate upward movement in their chosen profession.

This program provides graduates with the necessary skills to answer enquiries and provide information regarding an establishment's goods, services, and policies, and to provide excellent customer service when receiving orders or payments and processing requests for services.

Students are required to take some elective courses from prescribed study areas.

Admission Requirements

Grade 12 or equivalent or Mature Student Status.

Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction.

An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

*Not all programs are offered at each location.