Customer Service Simulations
The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies.
Course Prerequisite(s)
- Customer Service
- Call Centre Industry Overview
- Telephone Sales
- WordProcessing, Spreadsheet, and Database courses at a minimum of Level 1